Missing artwork

[FrogFan]

Logs would help more than the screenshots (I do believe your and the log will explain it too).  I'd like to see what happend at 7:48 pm.

In my email yesterday I also gave the command line to dump the full directory the full command line is

dir C:\Users\Public\NPVR-Data\media\shows > filenames.txt

and zipping that file would have been most helpful.

Martin

OK.  Sorry for all the screenshots.  I've attached a .zip of the files in the ...shows directory.

Let me know if you need further information.  Is there something I can do to help you find out what happened at 7:48?

Thanks.

[mvallevand]

Sorry I didn't mean to sound like I was complaining I am trying to save you time.

Could you zip up Cheyenne_00000891-catalog.xml from there too, it isn't 71 bytes but there is no art so I am curious what is being written. NextPVR is definitely not falling back to get the generic art for those images with the place holder.

Also we do still need the logs.

Martin

[FrogFan]

Sorry I didn't mean to sound like I was complaining I am trying to save you time.

Could you zip up Cheyenne_00000891-catalog.xml from there too, it isn't 71 bytes but there is no art so I am curious what is being written.  NextPVR is definitely not falling back to get the generic art for those images with the place holder.

Also we do still need the logs.

Martin

No problem, Martin.  I appreciate the help.

I thought I had attached logs to my first email this morning, but I run them again and attached them here.  I've also zipped and attached Cheyenne_00000891-catalog.xml for your review.

Thanks!

[mvallevand]

Thanks that explains why they aren't 71 bytes.

The logs don't explain why there are so many shows not being retrieved when they aren't in the database via the POST API that should return them. They also don't explain why downloads that aren't from SD are given the SD naming convention and not the generic name, I think that is faulty logic. I also think there is a fail on providing generic art on SD name shows. These are all questions for sub.

Martin

[FrogFan]

Thanks that explains why they aren't 71 bytes. 

The logs don't explain why there are so many shows not being retrieved when they aren't in the database via the POST API that should return them.  They also don't explain why downloads that aren't from SD are given the SD naming convention and not the generic name, I think that is faulty logic.  I also think there is a fail on providing generic art on SD name shows.  These are all questions for sub.

Martin

Thanks again, Martin, for the great support.

I'll stand by for feedback from sub when he returns.  No rush here.

[mvallevand]

Just a follow up for sub on that Cheyenne file that return no art.

Code:

2022-01-05 19:47:52.016    [DEBUG][24]    SD using existing token
2022-01-05 19:47:52.016    [DEBUG][24]    SD. Looking in database for existing artwork for EP00000891
2022-01-05 19:47:52.016    [DEBUG][24]    SD Did not find artwork in database
2022-01-05 19:47:52.017    [DEBUG][24]    SD will try to refresh artwork for EP00000891
2022-01-05 19:47:52.017    [DEBUG][24]    Refresh@start
2022-01-05 19:47:52.017    [DEBUG][24]    SD using existing token
2022-01-05 19:47:52.095    [DEBUG][24]    SD using existing token
2022-01-05 19:47:52.095    [DEBUG][24]    SD. Looking in database for existing artwork for EP00000891
2022-01-05 19:48:02.102    [DEBUG][24]    Downloading metadata and artwork took + 10086.378ms
2022-01-05 19:48:02.102    [DEBUG][24]    returning artwork file: C:\Program Files\NextPVR\wwwroot\placeholder-landscape.jpg

I checked the API and it definitely returns art so that abnormal 10 seconds might have been a timeout. Maybe on timeout don't create a blank catalog, but do return existing art for the show, since it doesn't mean it wasn't found.

Martin

[persim]

Add me to the list that this occurs to. Not sure how long its been happening, possibly since the whole SD artwork issues started. Figured out the deleting the catalog file and the art would come back.

Let me know if you need more info or logs.

[FrogFan]

Hello again,

I noticed that sub has released a new version of NextPVR, 5.2.5.220111, and there was a reference to SD artwork in the notes, so I upgraded.  There was no impact on my missing artwork. 

This is a minor problem for me and I don't mean to sound impatient at all.  I just thought I'd note my experience for the record.

Thanks!

[sub]

Hello again,

I noticed that sub has released a new version of NextPVR, 5.2.5.220111, and there was a reference to SD artwork in the notes, so I upgraded.  There was no impact on my missing artwork. 

This is a minor problem for me and I don't mean to sound impatient at all.  I just thought I'd note my experience for the record.

Thanks!

It's not going retry downloading the artwork for an existing show unless you delete the existing files for the show in C:\Users\Public\NPVR-data\media\shows.

[FrogFan]

Hello again,

I noticed that sub has released a new version of NextPVR, 5.2.5.220111, and there was a reference to SD artwork in the notes, so I upgraded.  There was no impact on my missing artwork. 

This is a minor problem for me and I don't mean to sound impatient at all.  I just thought I'd note my experience for the record.

Thanks!

It's not going retry downloading the artwork for an existing show unless you delete the existing files for the show in C:\Users\Public\NPVR-data\media\shows.

Ah, thanks, sub!

For the missing shows, there were multiple catalog-xml files.  I deleted all of them for all shows with missing artwork, and now I have artwork for everything I've recorded.