2007-09-17, 03:28 PM
I have witnessed similar stuff from the geek squad.
I was in BB trying to get them to honor their warranty on my cell phone (which is a whole diff problem...). The clerk finally told me I had to talk to the Geek Squad. I was like, "for my phone...?", but whatever. I get in line at the geek squad and the lady in front of me had some Emachine PC and she wasnt' happy with the performance. By the time the guy was done working her over, he had talked her into paying about $400 for one stick of ram, install some antivirus software and run the antivirus software. Oh and maybe run the disk defrag too. I should have said something, but where else do I send someone like that.
The phone thing... that pissed me off royally. I had some cheap ass cell phone from them, and the thing stopped charging. I had about a year and a half left on my contract, so I needed a new phone. I bought the warranty just for this reason. AFter the above incident (I was told to call some 1-800 number for support) the person I talked to said that it wasn't normal wear and they would not replace it. I was like, WTF!! I have not done anything out of the ordinary with this phone... I just plug it in every day or two, charge it up , and carry it around and talk on it. It has never gotten drop, wet, or anything else. After speaking to about 30 minutes and 3 levels of MGMT (or so I thought) I was finally connected with some customer care rep that sent me a $100 gift card (the phone was free, lol). But, to make me just through those hoops, over some little definition of "normal wear" I refuse to shop there ever again (well, I used the gift card...lol).
I was in BB trying to get them to honor their warranty on my cell phone (which is a whole diff problem...). The clerk finally told me I had to talk to the Geek Squad. I was like, "for my phone...?", but whatever. I get in line at the geek squad and the lady in front of me had some Emachine PC and she wasnt' happy with the performance. By the time the guy was done working her over, he had talked her into paying about $400 for one stick of ram, install some antivirus software and run the antivirus software. Oh and maybe run the disk defrag too. I should have said something, but where else do I send someone like that.
The phone thing... that pissed me off royally. I had some cheap ass cell phone from them, and the thing stopped charging. I had about a year and a half left on my contract, so I needed a new phone. I bought the warranty just for this reason. AFter the above incident (I was told to call some 1-800 number for support) the person I talked to said that it wasn't normal wear and they would not replace it. I was like, WTF!! I have not done anything out of the ordinary with this phone... I just plug it in every day or two, charge it up , and carry it around and talk on it. It has never gotten drop, wet, or anything else. After speaking to about 30 minutes and 3 levels of MGMT (or so I thought) I was finally connected with some customer care rep that sent me a $100 gift card (the phone was free, lol). But, to make me just through those hoops, over some little definition of "normal wear" I refuse to shop there ever again (well, I used the gift card...lol).