2006-06-01, 11:27 PM
I sure this has been mentioned before, not sure why it was never taken up.
Maybe someone can post a sticky thread with what info to give sub for posting a problem.
Stuff Like:
Make your thread title useful!!
It's really pointless to post just a message saying GBPVR is broke!!.
At least if you're going to post that, say that GBPVR is broke in Live TV, or in Music Library. Try and give some indication in the title of what you were doing when the error occured.
Zip and attach your logs
The logs are found in c:\program files\devnz\gbpvr directory (unless you installed to another place).
You need winzip or another zip program (windows explorer in XP right click and send to Compressed Folder") to zip up all the files that end with .log in that directory.
Then in your post you hit "Go advanced" in the forum, then you can attach files with the button "manage attachments".
Object Reference not set
This is probably the most common error. It's a general .Net error. The most useful thing you can do is Zip and Attach your logs (see above).
Give a version number
Give the version number of the GBPVR you are running, 97.8, 96.12, 95.4
PLUGINS
One of the biggest problems results from plugins. Try removing them to a subdirectory and see if your problems still exist.
Also what might be helpful is to mention all of the plugins that you are running (with versions if known). This will certainly help any of the plugin developers if they see the thread, or it may get passed on to the developer by sub.
Maybe someone can post a sticky thread with what info to give sub for posting a problem.
Stuff Like:
Make your thread title useful!!
It's really pointless to post just a message saying GBPVR is broke!!.
At least if you're going to post that, say that GBPVR is broke in Live TV, or in Music Library. Try and give some indication in the title of what you were doing when the error occured.
Zip and attach your logs
The logs are found in c:\program files\devnz\gbpvr directory (unless you installed to another place).
You need winzip or another zip program (windows explorer in XP right click and send to Compressed Folder") to zip up all the files that end with .log in that directory.
Then in your post you hit "Go advanced" in the forum, then you can attach files with the button "manage attachments".
Object Reference not set
This is probably the most common error. It's a general .Net error. The most useful thing you can do is Zip and Attach your logs (see above).
Give a version number
Give the version number of the GBPVR you are running, 97.8, 96.12, 95.4
PLUGINS
One of the biggest problems results from plugins. Try removing them to a subdirectory and see if your problems still exist.
Also what might be helpful is to mention all of the plugins that you are running (with versions if known). This will certainly help any of the plugin developers if they see the thread, or it may get passed on to the developer by sub.
