2015-12-05, 08:17 PM
Hi,
I would appreciate some help/advise relating to a recent issue being caused (I think) by my cable provider (Verizon FiOS).
Thursday morning I noticed that one specific channel (which had no issues for over 2 years) was not producing audio. No other channels appear to be affected. .After trying different TV apps, I discovered that neither npvr, HDHomerun View nor VLC generated audio on this specific channel, but WMC did. I called Verizon, they claimed it was the cable card and sent me a new one, which I installed the next day, but no change in audio output on that channel. I called Verizon again, and they didn't have an answer for me, they said that they would elevate the issue, which in turn causes some sort of tech to issue a reset on the cablecard - which did nothing for me.
Playing around in NPVR settings, I brought up the audio stream control, selected "Eng" and sure enough, audio started streaming on that channel. If I tune to a different channel, then back to the problem channel, I need to again set the audio stream to "Eng" to receive the audio.
Since Verizon is virtually ignoring my claims of a problem, I am wondering if there is a way that npvr can automatically enable or force, by default, the English audio stream when tuning to any given channel (or even all channels)? Since there are no such audio issues with WMC, I am assuming that it has this capability built in to it. I am hoping that NPVR has the same ability.
Thanks
I would appreciate some help/advise relating to a recent issue being caused (I think) by my cable provider (Verizon FiOS).
Thursday morning I noticed that one specific channel (which had no issues for over 2 years) was not producing audio. No other channels appear to be affected. .After trying different TV apps, I discovered that neither npvr, HDHomerun View nor VLC generated audio on this specific channel, but WMC did. I called Verizon, they claimed it was the cable card and sent me a new one, which I installed the next day, but no change in audio output on that channel. I called Verizon again, and they didn't have an answer for me, they said that they would elevate the issue, which in turn causes some sort of tech to issue a reset on the cablecard - which did nothing for me.
Playing around in NPVR settings, I brought up the audio stream control, selected "Eng" and sure enough, audio started streaming on that channel. If I tune to a different channel, then back to the problem channel, I need to again set the audio stream to "Eng" to receive the audio.
Since Verizon is virtually ignoring my claims of a problem, I am wondering if there is a way that npvr can automatically enable or force, by default, the English audio stream when tuning to any given channel (or even all channels)? Since there are no such audio issues with WMC, I am assuming that it has this capability built in to it. I am hoping that NPVR has the same ability.
Thanks