Getting All Channels on Brighthouse working correctly (My story)

[maxpower097]

Ok bought HD Prime and got M card from Brighthouse store, only had 1 left and it looked like it had bullet holes in it. I load card, picks up 18 channels, Validate NONE.
Set up. Cable > HD Prime w M Card > Router.

Called support and said only 18 channels are coming in and they said m cards hinky and we have to deliver it. Ok so they deliver new M card, plug in and Scan : Error, wait 5 min Scan picks up 209 channels. Validate NONE, Happy but all basic non premium channels.
Same set up.

Called support 3rd time and after 30 min on hold from nice CS lady she found out all Cable card issues or questions go to the PVT or PRT dept. Something like that. Once you have card you must have them in this dept activate it reguardless if the installer dropped it off or is paired. He knew exactly what was going on and had it validated in 2 minutes. I asked him about the premium channels and all that and he said just get a Free SDV tuner from Brighthouse and run the cable in that, then out of that into my HD prime and plug in USB. Did this rescanned and now have 449 channels with nothing missing.
Set up Cable > SDV Tuner> HD Prime w M Card > Router

Just thought this might save some bright house people time to goto the PRT dept immediately.

[sub]

Great - glad you got there in the end. It always sounds like a painful process getting cablecard is installed and running. They usually have no idea what you're talking about.

[maxpower097]

Sorry this doesn't pertain too much to nextpvr but it just worked easy and figured this may help someone. Yah they are all clueless. It was funny cause I told the PRT guy on phone yah know all cable card questions should just be forwarded to you and they should give you a dept. He laughed a bit and said sadly this is already in place and all CC questions are supposed to be forwarded to PRT.