All Recordings deleted! :-(

[Asher]

I've been using nPVR for 7 years and it's always been fantastic.

On Tuesday 6/9/16 ALL of my recordings (well over 130 recordings for 55 different shows, approximately 1.2TB of disk) were all deleted.
Looking at logs, the deletion appeared to commence around 1830. Nobody was using the media center at the time.

I thought it was a one-off, and probably related to the fact that I set up Plex that day.
I've checked settings and Plex does not have permission to delete files.

I decided it was a one-off and sadly used TVNZOD to watch a recent episode of something without the ability to skip through ads, and pondered the inevitable move to Netflix.

The scary news: It's not a one-off
Recordings from Tuesday night are gone.
Recordings from Wednesday night are gone.

The Wednesday night recordings were deleted at 1846.
Log excerpt here:

2016-09-08 18:46:16.059 [DEBUG][27] DeleteRecording(35746)
2016-09-08 18:46:16.059 [DEBUG][27] DeleteRecording@1
2016-09-08 18:46:16.059 [DEBUG][27] Cancelling wake up request for for 'RecordingOID35746'
2016-09-08 18:46:16.059 [DEBUG][27] Cancelling wake up request for for 'RecordingOID35746-backup'
2016-09-08 18:46:16.059 [DEBUG][27] -removing: G:\Recorded TV\Hawaii Five-O\Hawaii.Five-O.S05E06.Fools.Die.Twice.ts
2016-09-08 18:46:16.249 [DEBUG][27] DeleteRecording@2
2016-09-08 18:46:16.289 [DEBUG][27] PlaybackPositionHelper.DeletePlaybackPosition(G:\Recorded TV\Hawaii Five-O\Hawaii.Five-O.S05E06.Fools.Die.Twice.ts)
2016-09-08 18:46:16.339 [DEBUG][27] DeleteRecording@5
2016-09-08 18:46:16.339 [DEBUG][27] DeleteRecording@exit

How can I find out what's causing this?
Logs zipped and attached.


Thank you,

[Graham]

I've checked settings and Plex does not have permission to delete files.

web.log has ...

2016-09-08 18:46:14.929 [DEBUG][39] Got Web Request (192.168.1.122): /service method=recording.delete&recording_id=35746&sid=plex
2016-09-08 18:46:14.929 [DEBUG][39] method=recording.delete
2016-09-08 18:46:14.929 [DEBUG][39] parameters:
2016-09-08 18:46:14.929 [DEBUG][39] method: recording.delete
2016-09-08 18:46:14.929 [DEBUG][39] recording_id: 35746
2016-09-08 18:46:14.929 [DEBUG][39] sid: plex
2016-09-08 18:46:14.929 [DEBUG][39] client_ip: 192.168.1.122
2016-09-08 18:46:14.929 [DEBUG][39] host_callback: 192.168.1.122:8866
2016-09-08 18:46:14.929 [DEBUG][39] physical_path: C:\Users\Public\NPVR\web\
2016-09-08 18:46:14.929 [DEBUG][39] user_agent: Python-urllib/2.7
2016-09-08 18:46:14.929 [DEBUG][39] range:
2016-09-08 18:46:14.929 [DEBUG][39] requested_path: /service
2016-09-08 18:46:14.929 [DEBUG][39] verb: GET
2016-09-08 18:46:14.929 [DEBUG][39] DeleteRecording
2016-09-08 18:46:14.929 [DEBUG][39] Requesting deletion of (35746): G:\Recorded TV\Hawaii Five-O\Hawaii.Five-O.S05E06.Fools.Die.Twice.ts
2016-09-08 18:46:16.379 [DEBUG][39] <?xml version="1.0" encoding="utf-8" ?>

I know nothing about Plex but this does seem like compelling evidence of guilt.

[pcostanza]

I run Plex and have not run into this problem but a quick google found a number of others that have.
Take a look.
https://forums.plex.tv/discussion/113762...-need-help

https://www.reddit.com/r/PleX/comments/2..._my_files/

[sub]

That NextPVR log only shows signs of that single file being deleted at that time. There is no signs of anything else being deleted.

Were the files actually removed from the disk, or just not showing in NextPVR's Recordings anymore?

I've not seen any other reports of this happening over the years, so I doubting this is something NextPVR has done.

[psycik]

Code:

2016-09-08 18:46:14.929    [DEBUG][39]    Got Web Request (192.168.1.122): /service method=recording.delete&recording_id=35746&sid=ple x

This looks like it's the nextpvr plex channel calling a single delete. But that is written as a user action and as far as I know (I mean I wrote it), I don't have any code I'm aware of that automatically runs through an entire menu and actions the delete command.

[psycik]

Also I've never heard of this happening ever...and the channel has been available for about 2 years - and I've not seen it happen.

I've seen his logs (but not the nextpvr channel ones). But we did find this:

Code:

2016-09-08 07:51:27.350    [INFO][10]    UpdateRecurringRecording(96, 'Human Planet'):
<Rules>
  <EPGTitle>Human Planet</EPGTitle>
  <ChannelOID>6892</ChannelOID>
  <ChannelName>PRIME</ChannelName>
  <StartTime>2011-10-14T06:30:00.0000000Z</StartTime>
  <EndTime>2011-10-14T07:35:00.0000000Z</EndTime>
  <PrePadding>2</PrePadding>
  <PostPadding>5</PostPadding>
  <Quality>0</Quality>
  [B]<Keep>0</Keep>[/B]
  <Days>FRIDAY</Days>
  <TimeslotStart>2011-10-14T05:00:00.0000000Z</TimeslotStart>
  <TimeslotEnd>2011-10-14T08:00:00.0000000Z</TimeslotEnd>
</Rules>

Could this be anything?

[psycik]

But I don't think so...asher's web.log.1 file has a bunch of delete requests all coming from plex. But I'm at a loss at to why they were triggered.

[sub]

Also I've never heard of this happening ever...and the channel has been available for about 2 years - and I've not seen it happen.

I've seen his logs (but not the nextpvr channel ones). But we did find this:

Code:

2016-09-08 07:51:27.350    [INFO][10]    UpdateRecurringRecording(96, 'Human Planet'):
<Rules>
  <EPGTitle>Human Planet</EPGTitle>
  <ChannelOID>6892</ChannelOID>
  <ChannelName>PRIME</ChannelName>
  <StartTime>2011-10-14T06:30:00.0000000Z</StartTime>
  <EndTime>2011-10-14T07:35:00.0000000Z</EndTime>
  <PrePadding>2</PrePadding>
  <PostPadding>5</PostPadding>
  <Quality>0</Quality>
  [B]<Keep>0</Keep>[/B]
  <Days>FRIDAY</Days>
  <TimeslotStart>2011-10-14T05:00:00.0000000Z</TimeslotStart>
  <TimeslotEnd>2011-10-14T08:00:00.0000000Z</TimeslotEnd>
</Rules>

Could this be anything?

<Keep>0</Keep> means "keep all recordings". You also get a message saying "- deleting extra recording: xxxxxxxxx" when it's deleted a recording because of this, and they're not in his logs.

[leaded1]

May be completely unrelated, but one of the other Plex channels I use has a weird interaction with the Plex DLNA service. A bunch of forum user get a ton of random downloads added to their download queue if they have Plex DLNA enabled. There could be a similar interaction with the NPVR Plex channel.

[Asher]

Thank you.
I've disabled the Plex DLNA server.

The next question is if I'm brave enough to put Psycik's channel back in to test it... ! ;-)