v4.0.4 (170723) Web app appears to be nonfunctional on mobile

[mrdally204]

Attempted multiple android phones but nothing appears to be clickable. I'm able to log in, and see the landing page but they appear as text and not links. The hamburger button in the top right is also not clickable. Sharing screen shot. From a desktop browser all functionality is working for me. Let me know if more info is needed

[p37307]

Attempted multiple android phones but nothing appears to be clickable. I'm able to log in, and see the landing page but they appear as text and not links. The hamburger button in the top right is also not clickable. Sharing screen shot. From a desktop browser all functionality is working for me. Let me know if more info is needed

Working on my Android phone and tablet.

Picture, Front main page.

[ATTACHMENT NOT FOUND]
Picture2, "Hamburger" clicked

[ATTACHMENT NOT FOUND]

[mrdally204]

thanks for the reply. I was trying remote, when I used it locally I was able to populate a recent recording but the hamburger button was still not functional for me What browser are you using? I did figure out one of my problems. I had "Data saver" enabled in the Chrome settings which seems to have messed up some communication.

EDIT:
Tried with my tablet as well and still unable eat a burger. I also tried with both Chrome and Dolphin browser, just in case. Maybe I'll try a reinstall and see if something clears up.

[p37307]

thanks for the reply. I was trying remote, when I used it locally I was able to populate a recent recording but the hamburger button was still not functional for me What browser are you using? I did figure out one of my problems. I had "Data saver" enabled in the Chrome settings which seems to have messed up some communication.

EDIT:
Tried with my tablet as well and still unable eat a burger. I also tried with both Chrome and Dolphin browser, just in case. Maybe I'll try a reinstall and see if something clears up.

I'm in Chrome. I bet it is a cache issue.

Try it incognito on Chrome on Android to see if something is messing with it. Maybe the old cache.

Browsing through incognito mode disables history and cache. So you can visit any site through incognito mode to request fresh content every time.

If it works, Click on the menu button (three dots in the top right corner). Click on Clear browsing data on the bottom. Your browser cache is now empty.

[mrdally204]

I actually did try that without success. I'm even able to recreat the issue in Chrome on windows when switching to the mobile option when debugging with F12. Not sure if it is related but the page complains about "bootstraps java version" See the screen shot.

Code:

Uncaught Error: Bootstrap's JavaScript requires jQuery version 1.9.1 or higher, but lower than version 3

Logs zipped here
https://www.dropbox.com/s/aicoa2qd5pmbgk...5.zip?dl=0

[p37307]

I actually did try that without success. I'm even able to recreat the issue in Chrome on windows when switching to the mobile option when debugging with F12. Not sure if it is related but the page complains about "bootstraps java version" See the screen shot.

Code:

Uncaught Error: Bootstrap's JavaScript requires jQuery version 1.9.1 or higher, but lower than version 3

I don't get that error from the developers console.

I wonder if you have more than 1 version of java on your computer, and if so, would it matter.

It seems like I got that error on something else I was doing, non-NPVR related, and it was because during a JAVA update I didn't let it remove the older versions.

I could be wrong.

[sub]

I've just checked with my iPhone, and initially had a problem with the pages, but that came right as soon as I cleared the cached data. I suspect it was trying to run some outdated bit. I wonder if this is your problem? You should try clearing the cache on your device.

I also checked with Chrome set as a Galaxy S5 on PC, and didn't see the issue.

That said playback is fairly clunky via the website, but you shouldn't get what you're describing.

[mrdally204]

Thanks for the reply guys.
sub, I tried clearing cache but it did not appear to clean it up for me. This was functional for me prior to updating to 4.0.4. The main purpose for having it on mobile is not for playback but for scheduling on the road One more little hickup I am observing right now is that on my desktop browser I am able to click a recording and actually watch it. However I am unable to bring up the settings there. Output in the console is as follows..

Code:

player.html?recording_id=10016&title=The Bachelorette: 1309:492 Uncaught TypeError: $(...).modal is not a function
    at Object.success (player.html?recording_id=10016&title=The Bachelorette: 1309:492)
    at i (jquery.min.js:2)
    at Object.fireWith [as resolveWith] (jquery.min.js:2)
    at A (jquery.min.js:4)
    at XMLHttpRequest.<anonymous> (jquery.min.js:4)

[sub]

I wonder if it's worth running the 'Stop NPVR Service' shortcut, then rerunning the installer, in case something didn't manage to update?

[mrdally204]

I just tried that without success. I even tried a second time, before installing I renamed the web folder so it would do a complete install on it (I noticed in the previous install some skipped files) but that was not successful either. Perhaps its an environment issue? I'm running it on a Windows 8 VM 64 bit.

EDIT:
Interesting twist. I am able to load the settings while watching a stream from within Edge browser and IE on my windows machine. Not sure what that does for you