Missing show artwork

[VCR58]

I upgraded to the latest build yesterday for both Linux and Windows and found on my Windows NextPVR server I have no artwork displayed for the show in the web app. Linux server shows the artwork so it's only Windows that seems to have the issue.

Thanks

[sub]

Do you have Schedules Direct ticked in the Artwork section of Settings->General?

[mvallevand]

There are two issue with SD art that I have reported to sub before.

First NextPVR caches the SD art URL and doesn't update it during the EPG update. SD is trying to thwart the IPTV pirates stealing their AWS bandwidth with open URL's so they do change the URL.

You might need to empty the SD_ARTWORK table if you are getting errors like this I see in my logs.
2021-08-02 07:27:28.472 [ERROR][20] Error downloading art (https://schedulesdirect-api20141201.s3.u..._v5_ah.jpg): Forbidden
2021-08-02 07:27:28.487 [DEBUG][4] Got poster
2021-08-02 07:27:28.495 [ERROR][20] Error downloading art (https://schedulesdirect-api20141201.s3.u...h10_ad.jpg): Forbidden
2021-08-02 07:27:28.499 [DEBUG][12] Got fanart
2021-08-02 07:27:28.527 [ERROR][20] Error downloading art (https://schedulesdirect-api20141201.s3.u...h12_ah.jpg): Forbidden

The second issue is if NextPVR doesn't find art it creates an empty catalog file and it doesn't change that if the file becomes available so you might need to data the empty catalog file too. Good logic if the show is obscure bad it it isn't.

There seems to be another issue with SD in these logs since NextPVR is ignoring the failed token and causing many bad calls to.

Martin

[mvallevand]

In addition to my last post this error is very odd, since the URL works. I tried a few times. It is possible the call is not being made correctly?

Code:

2021-08-02 13:32:58.393    [ERROR][5]    Unexpected error downloading artwork from https://static.tvmaze.com/uploads/images/medium_portrait/206/515183.jpg
System.AggregateException: One or more errors occurred. (No such host is known.)
---> System.Net.Http.HttpRequestException: No such host is known.
---> System.Net.Sockets.SocketException (11001): No such host is known.
   at System.Net.Http.ConnectHelper.ConnectAsync(String host, Int32 port, CancellationToken cancellationToken)
   --- End of inner exception stack trace ---
   at System.Net.Http.ConnectHelper.ConnectAsync(String host, Int32 port, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage request, Boolean allowHttp2, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage request, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.GetHttpConnectionAsync(HttpRequestMessage request, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.SendWithRetryAsync(HttpRequestMessage request, Boolean doRequestAuth, CancellationToken cancellationToken)
   at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
   at System.Net.Http.HttpClient.FinishSendAsyncBuffered(Task`1 sendTask, HttpRequestMessage request, CancellationTokenSource cts, Boolean disposeCts)
   at NShared.TVMazeMetadataPlugin.DownloadFileAsync(String url, String locationToStoreTo)
   --- End of inner exception stack trace ---
   at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
   at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
   at System.Threading.Tasks.Task`1.get_Result()
   at NShared.TVMazeMetadataPlugin.DownloadArtwork(String sourceURL, String filename)

Martin

[VCR58]

Do you have Schedules Direct ticked in the Artwork section of Settings->General?

Yes that is checked.

I also found that the SD guide page only had DBV showing so I refreshed the SD login credentials and selected my lineups.

However, I still do not see the artwork.

I can try it again with new logs later today if that helps.

[sub]

As Martin mentioned, it only tries to get artwork once, then will right a cache file to c:\users\public\NPVR-data\media\shows. From then on, it'll just reuse that file. If you want to force it to retry loading the artwork, you can delete the files from that directory.

[VCR58]

As Martin mentioned, it only tries to get artwork once, then will right a cache file to c:\users\public\NPVR-data\media\shows. From then on, it'll just reuse that file. If you want to force it to retry loading the artwork, you can delete the files from that directory.

Ok.

I deleted the contents of c:\users\public\NPVR-data\media\shows, reloaded the browser using Ctrl-F5, and still I get no artwork. Also tried restarting NextPVR service but that did not help either.

I did not mention before that I am on the Windows 11 Dev channel. Don't know if that would interfere or not.

[mvallevand]

Is suspect if you uploaded the logs we'd still see the forbidden message I showed earlier. You need to use a sqlite3 utility to open the npvr.db3 file and then empty the SD_ARTWORK table as I mentioned above and then run an EPG update to refresh it.

You like will need to remove the newly created blank catalog file.

Martin

[sub]

Is suspect if you uploaded the logs we'd still see the forbidden message I showed earlier.  You need to use a sqlite3 utility to open the npvr.db3 file and then empty the SD_ARTWORK table as I mentioned above and then run an EPG update to refresh it.

You like will need to remove the newly created blank catalog file.

Martin

From a logged in browser, he can view http://localhost:8866/service?method=set...d.clearart

This will clear the SD artwork url cache.

[VCR58]

Is suspect if you uploaded the logs we'd still see the forbidden message I showed earlier.  You need to use a sqlite3 utility to open the npvr.db3 file and then empty the SD_ARTWORK table as I mentioned above and then run an EPG update to refresh it.

You like will need to remove the newly created blank catalog file.

Martin

From a logged in browser, he can view http://localhost:8866/service?method=set...d.clearart

This will clear the SD artwork url cache.

Thanks, that fixed it! Nice trick, not as scary as messing with the DB.

There should be a button for that