Open classic EPG in NEWA very slow
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2017-01-19, 09:01 PM
Browsing to the EPG can often result in the browser displaying "Connecting" for a couple of minutes before the EPG is eventually displayed.
Subsequent navigation can either repeat the delay or suddenly go to being almost instantaneous. HELP!!
2017-01-20, 02:24 AM
Post your users\public\npvr\logs\web.log
Intel Core i7 @ 4.00GHz Skylake 14nm
ASUSTeK COMPUTER INC. Z170-DELUXE Windows 10 Pro x64 PVR Software: NPVR 5.1.1 SiliconDust HDHomeRun HDHR5-4US Connect Quatro 4 Channel Tuner Roku Ultra 2 PCH A-100's
2017-01-20, 03:05 AM
Web.log attached...
2017-01-21, 03:28 AM
Not seeing anything too odd in there... there are a couple of locks on the slqlite database at the startup but logging times don't show a delay.
Does this behavior occur when you are on the server and access the quide or just when you are outside the server?
Intel Core i7 @ 4.00GHz Skylake 14nm
ASUSTeK COMPUTER INC. Z170-DELUXE Windows 10 Pro x64 PVR Software: NPVR 5.1.1 SiliconDust HDHomeRun HDHR5-4US Connect Quatro 4 Channel Tuner Roku Ultra 2 PCH A-100's
2017-01-21, 11:24 PM
Seeing it both on and off the server.
I have two servers and it is occurring on both. Yesterday, I uninstalled and reinstalled 3.9.2 on one of them & issue is still occurring. Will grab another log the next time time I see it.
2017-01-22, 02:59 AM
Is the slowness intermittent? If so, does it perhaps align to when you have your epg update time set to occur?
Intel Core i7 @ 4.00GHz Skylake 14nm
ASUSTeK COMPUTER INC. Z170-DELUXE Windows 10 Pro x64 PVR Software: NPVR 5.1.1 SiliconDust HDHomeRun HDHR5-4US Connect Quatro 4 Channel Tuner Roku Ultra 2 PCH A-100's
2017-01-24, 05:04 AM
(This post was last modified: 2017-01-24, 07:36 AM by Peter Ingham.)
It *might* be occurring the first time a client tries to access NEWA after doing a scheduled EPG update.
I have just had another occurrence. The attached log is the result of a single webbrowser making a single request to the URL <host>:8866/Guide2.aspx. The server was rebooted some hours previously. The Scheduled update was set for 07:55:00 am. Updates are from an XMLTV file. Regards Update: Have done multiple attempts without intervening EPG update - occurs multiple times.
2017-01-25, 02:29 AM
Hmmmm...... ok.... try this... stop the recording service. Then extract the attached file into the web\app_code\classes directory replacing the existing file.
Let me know if there are any differences...and if not post the log again where the slowness has occurred.
Intel Core i7 @ 4.00GHz Skylake 14nm
ASUSTeK COMPUTER INC. Z170-DELUXE Windows 10 Pro x64 PVR Software: NPVR 5.1.1 SiliconDust HDHomeRun HDHR5-4US Connect Quatro 4 Channel Tuner Roku Ultra 2 PCH A-100's
2017-01-25, 07:18 AM
Slowness is still occurring.
zip attached is for 2 sessions: Session 1: Start NPVR Recording service, Open Guide2.aspx in Firefox (slow) Session 2: Start NPVR Recording service, Open Guide2.aspx in Firefox (slow), press > to next page (Fast), Press > to next page (Slow) Next I'm going to try Empty EPG, switching every channel EPG Source from XMLTV to DVB/ATSC EPG, the Update EPG (in case it is somehow related to the XMLTV file)
2017-01-25, 07:27 AM
After the EPG Source switch above (without Restarting the Recording Service), the problem seems to have gone away.
I then did an Empty EPG, set all Channel EPG Sources back to the XMLTV file (without Restarting the Recording Service) & the problem has NOT returned. Will continue to monitor. |
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