Occasional hang on exit

[artmetz]

I've had this happen a couple times watching a recording that is in progress, but not always. Comskip is active. I'll use the remote to skip thru commercials that were missed by comskip or jump around (in this case a news program). In this instance, I was nearly caught up with the live show and hit Exit on my remote. Screen went dark and ultimately I had to kill the client. Client and server are the same machine, windows 10 64 pro. Recording is local (D drive).

NPVR.LOG:
2021-11-26 07:24:07.256 [DEBUG][1] Redrawn timeline
2021-11-26 07:24:07.256 [DEBUG][1] Force update on element: Timeline:00:38:39:00:39:35
2021-11-26 07:24:07.256 [DEBUG][1] Updated OSD hash (Timeline:00:38:39:00:39:34) vs (Timeline:00:38:39:00:39:35)
2021-11-26 07:24:07.299 [DEBUG][1] Redrawn timeline
2021-11-26 07:24:07.299 [DEBUG][1] Force update on element: Timeline:00:38:40:00:39:35
2021-11-26 07:24:07.299 [DEBUG][1] Updated OSD hash (Timeline:00:38:39:00:39:35) vs (Timeline:00:38:40:00:39:35)
2021-11-26 07:24:07.940 [DEBUG][1] OnKeyDown() called: {CTRL}ControlKey (17)
2021-11-26 07:24:07.941 [DEBUG][1] OnKeyDown() called: {CTRL}Right (39)
2021-11-26 07:24:07.941 [DEBUG][1] Skipping to position: 2350.6557502
2021-11-26 07:24:07.941 [DEBUG][1] Duration: 2375
2021-11-26 07:24:07.941 [DEBUG][1] SetPosition(2350.655762)
2021-11-26 07:24:07.941 [DEBU

[sub]

Can you set a system environment variable NEXTPVR_FLUSH=true, then reboot, and next time it happens post the logs?

[artmetz]

Thanks. Will do.

[artmetz]

Here is a log. I used a mouse to jump to the last 10 minutes of the recording, then near the end skipped back and forward a little using my remote. On exit with my remote the screen went blank and I killed the process and grabbed the log.

[artmetz]

Here is another one. I watched the first few minutes of an active recording. Pressed pause just before the first commercial block. Skipped forward and jumped to the end of the commercial block, then pressed play (and then tried exit), client was hung. I could see the progress bar if that matters.

[artmetz]

Another from a little later. Same recording. Simply pressed exit on the remote.
I'll hold off posting any more logs.

[artmetz]

Sub, I'm still seeing this issue. I have 2 more logs if you need them.

2021-12-26 13:15:52.587 [DEBUG][1] OnKeyDown() called: Escape (27)
2021-12-26 13:15:52.587 [DEBUG][1] PreventMonitorStandby() needs implementation
2021-12-26 13:15:52.587 [DEBUG][1] LiveTvPlayer.OnKeyDown() called: Escape
2021-12-26 13:15:52.639 [DEBUG][1] Stop@0
2021-12-26 13:15:52.640 [DEBUG][1] Stopping graph@1

2021-12-30 08:13:43.205 [DEBUG][1] OnKeyDown() called: Escape (27)
2021-12-30 08:13:43.205 [DEBUG][1] About to store playback position information
2021-12-30 08:13:43.205 [DEBUG][1] PlaybackPositionHelper.StorePlaybackPosition(CBS Mornings_20211230_07000900.ts, 5268, 8096)
2021-12-30 08:13:43.205 [DEBUG][1] PlaybackPositionHelper.DeletePlaybackPosition(D:\nextpvr\CBS Mornings\CBS Mornings_20211230_07000900.ts)
2021-12-30 08:13:43.218 [DEBUG][1] Stop@0
2021-12-30 08:13:43.219 [DEBUG][1] Stopping graph@1

[sub]

When it's in this state, download procdump.exe from https://docs.microsoft.com/en-us/sysinte...s/procdump, and run something like this at a command prompt:

cd c:\temp
procdump.exe -ma <nextpvr.exe.processid>

then supply the dmp file that gets created.

[artmetz]

sub,
Been a while, but I finally had a hang on exit. I'll PM you a proc dump from Task Manager.
When I tried to do this "procdump.exe -ma NextPVR", there was a message that there were duplicate processes by that name... I killed the service, but that didn't help either.
I didn't realize you could right click and proc dump from task manager, so hopefully that works for you.

I saved a log file after restarting, so let me know if you need that as well.
Art

[artmetz]

If that dump doesn't help because it's from the 64 bit task manager, I'll follow this procedure next time:
https://support.microfocus.com/kb/doc.php?id=7013369