Problem losing thumbnail display.

[Bobins]

Sub,

Please see attached log NPVR.log.1

The NPVR client was used to play the recording of Antiques Road Trip. This worked fine with thumbnails OSD being displayed when mouse movement was detected.
At the end of playback, the file was deleted and the recording of Richard Osmans House of Games selected for playback.
At this point, it was noticed that moving the mouse did not display the OSD of timeline or thumbnails. Pressing the right arrow key then return did move playback to the position relative to the number of right arrow presses.

Stopped and re-started playback but this did not fix the lack of OSD.

At the end of playback the file was deleted and the recording of Expert Witness selected for playback.
At this point [20:39] there is a Skia error and the client has to be exited and re-started.

I have seen this sequence of events resulting in the error/client crash several times.

Ray

[Bobins]

Here's another example of the SKIA error.
This appears to be a consistent/regular problem with the client exe.

2024-11-07 11:18:54.467 [DEBUG][1] ActivatePopup: null
2024-11-07 11:18:54.467 [DEBUG][1] deactivating old popup: ShowDetailsPopup
2024-11-07 11:18:54.467 [DEBUG][1] Going to dispose popup at end of animation
2024-11-07 11:18:54.467 [DEBUG][1] ANIMATE
2024-11-07 11:18:54.517 [DEBUG][1] ShowDetailsPopup()
2024-11-07 11:18:54.517 [DEBUG][1] ActivatePopup: ShowDetailsPopup
2024-11-07 11:18:54.517 [DEBUG][1] skin file? C:\Program Files\NextPVR\data\skin\Default\Popups\EventDetails.xml
2024-11-07 11:18:54.531 [DEBUG][1] Element not found: /Skin/Element[@name="PopupLeftButtonNormal"]
2024-11-07 11:18:54.531 [DEBUG][1] Element not found: /Skin/Element[@name="PopupLeftButtonSelected"]
2024-11-07 11:18:54.531 [DEBUG][1] Element not found: /Skin/Element[@name="PopupLeftButtonNormal"]
2024-11-07 11:18:54.531 [DEBUG][1] Element not found: /Skin/Element[@name="PopupLeftButtonSelected"]
2024-11-07 11:18:54.531 [DEBUG][1] Element not found: /Skin/Element[@name="PopupLeftButtonNormal"]
2024-11-07 11:18:54.531 [DEBUG][1] Element not found: /Skin/Element[@name="PopupLeftButtonSelected"]
2024-11-07 11:18:54.531 [DEBUG][1] Element not found: /Skin/Element[@name="PopupLeftButtonNormal"]
2024-11-07 11:18:54.531 [DEBUG][1] Element not found: /Skin/Element[@name="PopupLeftButtonSelected"]
2024-11-07 11:18:54.531 [DEBUG][1] Element not found: /Skin/Element[@name="PopupLeftButtonNormal"]
2024-11-07 11:18:54.531 [DEBUG][1] Element not found: /Skin/Element[@name="PopupLeftButtonSelected"]
2024-11-07 11:18:54.531 [DEBUG][1] Element not found: /Skin/Element[@name="PopupLeftButtonNormal"]
2024-11-07 11:18:54.531 [DEBUG][1] Element not found: /Skin/Element[@name="PopupLeftButtonSelected"]
2024-11-07 11:18:54.531 [DEBUG][1] Element not found: /Skin/Element[@name="PopupLeftButtonNormal"]
2024-11-07 11:18:54.531 [DEBUG][1] ANIMATE
2024-11-07 11:18:54.539 [DEBUG][1] ActivatePopup: null
2024-11-07 11:18:54.539 [DEBUG][1] deactivating old popup: ShowDetailsPopup
2024-11-07 11:18:54.539 [DEBUG][1] Going to dispose popup at end of animation
2024-11-07 11:18:54.539 [DEBUG][1] ANIMATE
2024-11-07 11:18:54.584 [DEBUG][1] ShowDetailsPopup()
2024-11-07 11:18:54.584 [DEBUG][1] ActivatePopup: ShowDetailsPopup
2024-11-07 11:18:54.584 [DEBUG][1] skin file? C:\Program Files\NextPVR\data\skin\Default\Popups\EventDetails.xml
2024-11-07 11:18:54.602 [DEBUG][1] System.Exception: Unable to allocate pixels for the bitmap.
at SkiaSharp.SKBitmap..ctor(SKImageInfo info, Int32 rowBytes)
at NUtility.SkinHelper.RenderElement(SKBitmap image, String name, Hashtable parameters)
at NUtility.Controls.UiStatic..ctor(String name, Hashtable args, SkinHelper skinHelper)
at NextPVR.TV.ShowDetailsPopup.Initialise()
at NextPVR.TV.ShowDetailsPopup.Activate()
at NUtility.UIController.ActivatePopup(IScreenPlugin popup)
at NextPVR.TV.Recordings2.ActivateItem(ListObject selectedObject)
at NUtility.Controls.ListRenderers.UiListList.OnKeyDown(KeyEventArgs e)
at NUtility.Controls.UiList.OnKeyDown(KeyEventArgs e)
at NextPVR.TV.Recordings2.OnKeyDown(KeyEventArgs e)
at NUtility.UIController.OnKeyDown(KeyEventArgs e)
at NextPVR.ControllerForm.ControllerForm_KeyDown(Object sender, KeyEventArgs e)
2024-11-07 11:18:58.433 [DEBUG][1] ActivatePopup: null
2024-11-07 11:18:58.433 [DEBUG][1] deactivating old popup: ShowDetailsPopup
2024-11-07 11:18:58.433 [DEBUG][1] Going to dispose popup at end of animation
2024-11-07 11:18:58.433 [DEBUG][1] System.NullReferenceException: Object reference not set to an instance of an object.
at NextPVR.TV.ShowDetailsPopup.GetRenderList()
at NUtility.UIController.ActivatePopup(IScreenPlugin popup)
at NextPVR.TV.ShowDetailsPopup.HandleCommand(String command)
at NextPVR.TV.ShowDetailsPopup.OnKeyDown(KeyEventArgs e)
at NUtility.UIController.OnKeyDown(KeyEventArgs e)
at NextPVR.ControllerForm.ControllerForm_KeyDown(Object sender, KeyEventArgs e)
2024-11-07 11:19:15.490 [DEBUG][1] FadeThroughTransitionHelper.GetRenderList() created
2024-11-07 11:19:22.635 [DEBUG][1] FadeThroughTransitionHelper.GetRenderList() created

[mvallevand]

While you are doing this do you notice memory use increasing in task manager?

Martin

[Bobins]

Martin,

I did have a look at memory usage and intend to make a change so I can monitor it on a 2nd screen whilst the client is running on the 1st screen.

The client exe starts at about 150mb when first run and after 1st use for a playback and a couple of skips gets to 350mb.
After a few minutes it's increased to 480mb and after a couple more recording playbacks with skips it's hitting 650mb.

Obviously after a client re-start it's down to 150mb again.

Ray

[Bobins]

This SKIA error is now happening a couple of times a day during normal use. It's the same error message every time.

Sometimes when you hit the OK button in the error box the screen starts flashing white with a big red X across it and it's almost impossible to kill the nextpvr.exe (even using task manager) without re-booting the system.

This morning nextpvr.exe was showing 850mb of memory usage at the point it crashed.

Ray