Desktop Client Won't Play

[jrockow]

Can't seem to get Live TV or recordings to play using the client.
Works OK using the web app.

[mvallevand]

That would be an FYI without logs.

Martin

[jrockow]

That would be an FYI without logs.

Martin

If I try to get the logs using the client, it directs me to the web app, general page in settings, which doesn't appear to have anything about log files.
If I try to get the logs using the web app, about page in settings, it fails.

Using the manual method, I compressed the log files using Windows compression but found out I couldn't upload a .RAR file.
I then tried to just upload the .LOG file but it didn't like that either.

Since I just upgraded my systems to WIN 10 I didn't have WinZip available.
Had to download and install a trial copy of WinZip to finally get the file uploaded; phew!!

[mvallevand]

Windows will compress to zip not rar by default not utility needed but that doesn't work well with v5 anyway. Is this the same PC you couldn't run the installer on. Sounds like might be a problem with temp files for the browser zip.

I would try and install LAV 32 bit and use it for your video decoder.

Martin

[jrockow]

Ah, I see now I could have selected .ZIP when I did the Windows compression; mine defaulted to .RAR.
This is not the PC that I had the install problem with; this one installed straight away.
Did you see anything useful in the logs; I'm not that good at reading them.

I will work on getting the LAV decoders installed and report back.
Thanx!

[mvallevand]

The MS decoder doesn't decode mpeg2 video unless you have the MS DVD player installed on Win10

Martin

[jrockow]

Martin,
Looks like you got another one!
The LAV filters seem to solve the problem.
Thanx again.