Interupted IPTV streams stop recording and never retry to resume

[SteveDC]

Basically most recordings fail after a few minutes for me currently (I can't remember if I actually received a full recording yet since I have been messing with Emby and Jellyfin too).

My testing over the past few days though has been entirely NextPVR though and at least 4 recordings failed, but NextPVR shows as "recording" even when the recording has stopped (network traffic ceases).

I understand there are a million reasons why the stream could be stalled etc... but it would be great if NextPVR continued to try and restart the recording.

VLC is able to play the stream directly so it isn't that the stream is no longer available, but that for some reason NextPVR had an issue and then just gave up. e.g. a program set to record from 1:00pm to 2:00pm fails at, say, 1:15 but playing with VLC at 1:20pm is fine.

I don't know yet if Emby and Jellyfin have the same issue yet (I think yes to some degree since that is why I switched to NextPVR in the first place) but I don't know if it is to the same degree as I am currently seeing with NextPVR.

Basically, it would be nice if NextPVR keeps trying to record the stream during the programmed period when it fails for whatever reason. My preference would be to merge the recorded fragments into a single file if possible so that only one file gets created but understand that that might cause (other) playback issues.

Regards,
Steve

[sub]

Can you please supply logs showing one of these failed recordings, so we can see what is happening?

It's not uncommon for IPTV services to drop connections from time to time, and NextPVR will try to reconnect, but there are certain types of errors that will cause it to give up trying to reconnect. (like 403 forbidden type responses from the source etc)

[SteveDC]

Here is a log that has some failures in it I believe...

[SteveDC]

This log should have some good recordings in it too I hope.

[mvallevand]

This log shows the problem perfectly

2021-01-07 15:17:27.371 [DEBUG][166] Unexpected error in HTTP input source: System.Net.WebException: The remote server returned an error: (401) Unauthorized.
2021-01-07 15:17:27.371 [ERROR][166] 401 - will not retry

There is no way should attempt a retry when the credentials are failing. There is no timeout on this error and if it is a temporary server fault they might end up suspending your account entirely for spam.

Contact your provider if your credentials are correct.

Martin

[SteveDC]

Martin,
Thanks for the feedback. I have emailed my provider to ask for help. Obviously my credentials are correct since the recording actually starts and gets part way through before failing so it is a bit of a strange one.

On a side note, sorry for the delay in responding but I didn't get a notification from the forum that there was a new reply. It seems like I only get some notifications but not all.

BR,
Steve

[SteveDC]

So, after a few back and forth emails the most constructive response I got from IPTV Palace was "Sorry, we can't help, from our side everything works, there is nothing we can do" so...if anyone is looking for an IPTV provider I recommend absolutely staying away from IPTV Palace.

Not only does the service keep giving authentication errors but their support is non-existent !!!

I will look for another provider and see if it behaves any better.