Spoiled by GBPVR forums

[philly_phenom]

Today was a rough day for me customer service wise.

I spent a large portion of today on the phone with Discovercard (apparently they thought it was a good idea to change my account # for no apparent reason) - end result - no they can't change it back, which meant I had to call my utility companies & change my automatic payment information.

On top of that, I've been haggling with Aluratek trying to RMA a hard drive for the past week (I guess haggling technically isn't correct since I can't get anyone to respond to my warranty requests).

I'm amazed at the prompt support we get here - for a free product. Sub has no reason to care whether we use his product or not, & yet he often responds within minutes to questions on this forum (not to mention the many other knowlegdeable forum members here) - and you can't get people you are PAYING for them to provide you with a good/service to give you the time of day...

[soccerdad]

Sub is a rare person. He is genuinely nice, and actually cares about what he is doing. You will rarely find someone care this much about something that are getting paid to do. It must be for love since it sure ain't the money. He must be a great dad. He has lots of practice dealing with babies and always (well usually) comes back with cool and calm replies. I wish I could do the same.

[stangdaman]

This is definitely the best supported product I have ever seen bar none. I am always amazed at how poor the customer support (especially with tech related stuff) is for products I pay for whether hardware or software. It seems especially bad with software companies though and the ones that don't have poor customer support it seems often are that way because they just don't offer any. They just try to pawn it off on their users (Microsoft, Apple many large software companies do this as do some hardware companies as well).

It has pretty well convinced me to always go for the one that's offered freely where I almost universally get better responses. But even among free and open source projects this is the best and is the main reason I always recommend GBPVR to people I know are thinking of building a PVR/HTPC.

Thanks Sub and others.

[steeb]

Here here,

would ramble but no point, great software, great community.

Steeb