2011-09-08, 02:10 AM
When I got my cablecard, the TWC person told me they cost $2.50 per month. I thought that was fair. Then I got my bill and it also shows a charge of about $3.00 for a digital programming guide. I called them on it and they told me that with the cablecard I got "extra channels" and features that are new to me and that I needed them. I told them there were no new channels, and then they changed the story and said the hardware rental was $2.50, but to use it was $3.00 per month:eek: Somewhere he also told me the charge with for the EPG which I promptly told him I did not nor could not use do to it being a cablecard. I elevated it to a manager and he said it was all layed out on their website. I asked him where, and after a few minutes of looking, he had to ask another manager. Then he came back an led me through about 5 pages to get to a place where I could order a cable card, and if I did, it would tell me the price!
I then blasted him on bait and switch practices and inconsistent pricing (a STB costs $10.50 and includes your right to use it) SO he finally said there was no way he could change that charge. I then suggested that dish network was getting a call and he came back with "I can't change THAT charge, but let me look at your account for other savings." Then he came back and told me that for the next 12 months my total bill, internet, and 2 stb's and a cablecard and my tv package would now be $90 per month, down from $142/month! SO for bitching about $3 I saved $50. ($600 for the year)
Crazy.
I then blasted him on bait and switch practices and inconsistent pricing (a STB costs $10.50 and includes your right to use it) SO he finally said there was no way he could change that charge. I then suggested that dish network was getting a call and he came back with "I can't change THAT charge, but let me look at your account for other savings." Then he came back and told me that for the next 12 months my total bill, internet, and 2 stb's and a cablecard and my tv package would now be $90 per month, down from $142/month! SO for bitching about $3 I saved $50. ($600 for the year)
Crazy.
[SIZE="1"] Server= Asus M3A78-EM, 4 gigs ram, AMD A64 5200+, Windows 7 home premium 32, 1 HVR-1800, 1 PCH A-100, Test Rig, Biostar 880g+, AMD X2 260, 4 gb ram, Windows, 7 Home Premium 32, 1 DCR-2650 cablecard tuner [/SIZE]
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