Autoupdate EPG Not Working

[BillW]

With version 3.6.6 and using Zap2It as EPG source, I cannot get the EPG to update automatically. It will update manually with NPVR 3.6.6 UI under Channels and it has automatically updated with an older version of NPVR.

[sub]

If you can zip and attach your logs, I'll check what happened last night at EPG update time.

[BillW]

If you can zip and attach your logs, I'll check what happened last night at EPG update time.

NPVR was set to update EPG at 7:50 AM on 2-13-16. Logs indicate that it could not find script at this time and update not done. Logs attached. This was correctly done about a week ago and started failing without any changes to NPVR settings.

Thanks for your help

Bill

[Graham]

NPVR was set to update EPG at 7:50 AM on 2-13-16.

nrecord.log has ...

2016-02-13 07:37:10.662 [DEBUG][10] Requesting wake up for 'EPGWAKEUP-backup' at 2/13/2016 8:50 AM
...
2016-02-13 07:37:10.672 [DEBUG][10] Requesting wake up for 'EPGWAKEUP' at 2/13/2016 8:50 AM
2016-02-13 07:37:10.672 [DEBUG][10] Next EPG update time: 2/13/2016 8:50 AM

Has something gone haywire with timezone or daylight saving or the EPG time in NextPVR settings?

The only "Scripts" message that I could see was to do with the screen saver and I don't think that it's related.

[BillW]

nrecord.log has ...



Has something gone haywire with timezone or daylight saving or the EPG time in NextPVR settings?

The only "Scripts" message that I could see was to do with the screen saver and I don't think that it's related.

Mea Culpa. I forgot that the update time had been changed to 8:50 AM. The former logs I sent did not capture the EPG update. New logs are attached. In Nrecord log at 8:51, the EPG sequence starts, but the TVGUIDE file is not rewritten.

[Graham]

.. In Nrecord log at 8:51, the EPG sequence starts, but the TVGUIDE file is not rewritten.

For the avoidance of doubt ... Are you saying that this, in nrecord.log ...

2016-02-13 08:52:40.783 [DEBUG][10] Updating EPG...
2016-02-13 08:52:40.783 [DEBUG][10] Running UpdateEPG.bat
2016-02-13 08:52:40.783 [DEBUG][10] About to run C:\Users\Public\NPVR\Scripts\UpdateEPG.bat
2016-02-13 08:52:45.853 [DEBUG][10] C:\Users\Public\NPVR\Scripts\UpdateEPG.bat has completed
2016-02-13 08:52:45.853 [DEBUG][10] Checking for any XMLTV listings
2016-02-13 08:52:45.869 [DEBUG][10] Will process xmltv file: C:\Multimedia\mc2xml\TVGUIDE.xml
2016-02-13 08:52:45.869 [DEBUG][10] Loading XMLTV from: C:\Multimedia\mc2xml\TVGUIDE.xml
2016-02-13 08:52:45.978 [DEBUG][10] channelEventLists.Count=11
2016-02-13 08:52:45.978 [INFO][10] -channel: 'WYFF-DT' has 235 listings
2016-02-13 08:52:45.978 [INFO][10] -channel: 'WYFF-MC' has 85 listings

... is failing to run the UpdateEPG.bat so that TVGUIDE.xml is not updated with new listings?

What happens when you run the UpdateEPG.bat from a command prompt?

[BillW]

For the avoidance of doubt ... Are you saying that this, in nrecord.log ...



... is failing to run the UpdateEPG.bat so that TVGUIDE.xml is not updated with new listings?

What happens when you run the UpdateEPG.bat from a command prompt?

Yes, after the update time the TVGUIDE.xml file is not updated (no file date/time change). When I run Update EPG from NPVR UI under Settings/Channel/Update EPG it changes the file and adds later EPG dates and times. Also, when I run the bat file from command it also updates. From the logs after the automatic update period, it appears to find and execute everything in the correct folders, but the TVGUIDE file does not get written to automatically. No change in file date/time or entries.

[sub]

From the logs, I can see it is successfully finding your UpdateEPG.bat, and running it.

The problem will be with whatever you've put in your UpdateEPG.bat file. There is two typical causes for this:

1) The user assuming a current certain directory in the batch file. When it's run from recording service, the current directory is different, and it can't find the executable, or the output file is written to a different directory. ie, you need to a "cd" to the path you expect it to run from, or you need to explicitly give full path names (including directory name) for executables and output paths

2) or, you've got the files or out in a path not accessible when running from the recording service (which runs as the "localsystem" account, not your user account).

[BillW]

From the logs, I can see it is successfully finding your UpdateEPG.bat, and running it.

The problem will be with whatever you've put in your UpdateEPG.bat file. There is two typical causes for this:

1) The user assuming a current certain directory in the batch file. When it's run from recording service, the current directory is different, and it can't find the executable, or the output file is written to a different directory. ie, you need to a "cd" to the path you expect it to run from, or you need to explicitly give full path names (including directory name) for executables and output paths

2) or, you've got the files or out in a path not accessible when running from the recording service (which runs as the "localsystem" account, not your user account).

This is the batch file in the NVR/Scripts folder. As indicated in the logs, it found the correct files.

C:
cd C:\Multimedia\mc2xml
*************mc2xml.exe -d 168 -o TVGUIDE.xml -s -4
zap2xml -u "EMAIL" -p "PASSWORD" -d 8 -o TVGUIDE.xml

As to your second point, I do not believe that the account owner has been changed for a long time if ever. This problem only arose after undating to 3.6.6. Under 3.5.7, it did not occur.

[sub]

I can see from the log it's running UpdateEPG.bat. As you said your file isn't being xmltv file isn't being updated, so it's whatever you're running in that isn't doing it's thing.

I can't see an obvious reason why those commands in the batch file might be failing, but some other user may have some ideas.