Desktop app issue on latest update

[Lonewolf1061]

The desktop app is hanging up when you right click on the app and pull up the channel list on the context menu. When you select a channel the app says please wait and the tray icon goes red. After about 30 seconds the tray icon goes green and the app is still saying please wait. Have to close the app and reopen it. Only way to start it is to choose a channel from the TV guide and it works normally. Did a full clean reinstall and the problem persists. The previous version did not do this, just this latest update. I am running version 5.2.2.2.11017. Wondering if anyone else is experiencing this. 
Running Win 10 21H1 with all the latest updates. 
Attached are the log files.


I  

[sub]

The desktop app is hanging up when you right click on the app and pull up the channel list on the context menu. When you select a channel the app says please wait and the tray icon goes red. After about 30 seconds the tray icon goes green and the app is still saying please wait.

Could you please repeat this, and let me know what time you clicked the channel, so I know exactly where I'm looking in the logs. Make sure you use the 'log files' button in the web app to collect the logs, because it tells the application to flush the logs to disk (otherwise your logs can be missing important stuff).

I tried the steps you described, and it was fine here.

[Lonewolf1061]

I just duplicated the issue again and the got the logs from the web app. Started the desktop app at 12:10 pm.

[sub]

If you look in D:\Pause Buffer\ when you try doing this, does a live tv buffer file get created, and do you see the file size growing?

[Lonewolf1061]

The D:\Pause Buffer is empty. When the channel is trying to load I could see a .ts file getting loaded, but as soon as the tuner disconnects it deletes the file. When you right click on the tray icon to show status the app connects to the tuner but then after 30 seconds it disconnects from the tuner. The app keeps showing "...please wait..." until you close the app. Only when you use the context menu to pick a channel, if you pick a channel from the TV guide from the menu it works fine. The web app is unaffected by this.

I'm wondering if the latest cumulative update from windows that was installed on 10/23 is corrupted because I upgraded to the new version of NPVR shortly after that. I did run the SFC /SCANNOW and it showed no integrity violations.

[sub]

The D:\Pause Buffer is empty. When the channel is trying to load I could see a .ts file getting loaded, but as soon as the tuner disconnects it deletes the file. 

Yes, that is the expected behaviour, but if you copy the file part through that 30 seconds, the copy will stay when the live tv attempt fails. Does it have anything in that file.

[mvallevand]

I am seeing the same issue here.  NextPVR.exe plays fine from the EPG but via the right click menu a blank screen followed by this error after a long timeout likely at StartLive@done perhaps when I click the screen.

Code:

************** Exception Text ************** System.NullReferenceException: Object reference not set to an instance of an object.    at NUtility.UIController.GetRenderList()    at NextPVR.ControllerForm.SkControl_PaintSurface(Object sender, SKPaintGLSurfaceEventArgs e)    at SkiaSharp.Views.Desktop.SKGLControl.OnPaintSurface(SKPaintGLSurfaceEventArgs e)    at SkiaSharp.Views.Desktop.SKGLControl.OnPaint(PaintEventArgs e)    at System.Windows.Forms.Control.PaintWithErrorHandling(PaintEventArgs e, Int16 layer)    at System.Windows.Forms.Control.WmPaint(Message& m)    at System.Windows.Forms.Control.WndProc(Message& m)    at System.Windows.Forms.ScrollableControl.WndProc(Message& m)    at System.Windows.Forms.ContainerControl.WndProc(Message& m)    at System.Windows.Forms.UserControl.WndProc(Message& m)    at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)    at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)    at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Martin

[Lonewolf1061]

Sub, I did capture a partial video file before it timed out, so the pause buffer seems to be working, but the video is not showing in the UI.
mvallevand, I just got the same messgage when the app crashed the last time I did this....see below

Code:

See the end of this message for details on invoking just-in-time (JIT) debugging instead of this dialog box. ************** Exception Text ************** System.NullReferenceException: Object reference not set to an instance of an object.   at NUtility.UIController.GetRenderList()   at NextPVR.ControllerForm.SkControl_PaintSurface(Object sender, SKPaintGLSurfaceEventArgs e)   at SkiaSharp.Views.Desktop.SKGLControl.OnPaintSurface(SKPaintGLSurfaceEventArgs e)   at SkiaSharp.Views.Desktop.SKGLControl.OnPaint(PaintEventArgs e)   at System.Windows.Forms.Control.PaintWithErrorHandling(PaintEventArgs e, Int16 layer)   at System.Windows.Forms.Control.WmPaint(Message& m)   at System.Windows.Forms.Control.WndProc(Message& m)   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)   at System.Windows.Forms.ContainerControl.WndProc(Message& m)   at System.Windows.Forms.UserControl.WndProc(Message& m)   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) ************** Loaded Assemblies ************** mscorlib     Assembly Version: 4.0.0.0     Win32 Version: 4.8.4420.0 built by: NET48REL1LAST_C     CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v4.0.30319/mscorlib.dll ---------------------------------------- NextPVR     Assembly Version: 1.0.0.0     Win32 Version: 1.0.0.0     CodeBase: file:///C:/Program%20Files/NextPVR/client/nextpvr.exe ---------------------------------------- System.Windows.Forms     Assembly Version: 4.0.0.0     Win32 Version: 4.8.4400.0 built by: NET48REL1LAST_C     CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll ---------------------------------------- System     Assembly Version: 4.0.0.0     Win32 Version: 4.8.4360.0 built by: NET48REL1LAST_C     CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll ---------------------------------------- System.Drawing     Assembly Version: 4.0.0.0     Win32 Version: 4.8.4390.0 built by: NET48REL1LAST_C     CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll ---------------------------------------- NextPVRUI     Assembly Version: 1.0.0.0     Win32 Version: 1.0.0.0     CodeBase: file:///C:/Program%20Files/NextPVR/client/NextPVRUI.DLL ---------------------------------------- NUtility     Assembly Version: 5.0.0.0     Win32 Version: 5.0.0.0     CodeBase: file:///C:/Program%20Files/NextPVR/client/NUtility.DLL ---------------------------------------- netstandard     Assembly Version: 2.0.0.0     Win32 Version: 4.8.4084.0     CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/netstandard/v4.0_2.0.0.0__cc7b13ffcd2ddd51/netstandard.dll ---------------------------------------- NShared     Assembly Version: 1.0.0.0     Win32 Version: 1.0.0.0     CodeBase: file:///C:/Program%20Files/NextPVR/client/NShared.DLL ---------------------------------------- System.Configuration     Assembly Version: 4.0.0.0     Win32 Version: 4.8.4190.0 built by: NET48REL1LAST_B     CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll ---------------------------------------- System.Core     Assembly Version: 4.0.0.0     Win32 Version: 4.8.4390.0 built by: NET48REL1LAST_C     CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll ---------------------------------------- System.Xml     Assembly Version: 4.0.0.0     Win32 Version: 4.8.4084.0 built by: NET48REL1     CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll ---------------------------------------- SkiaSharp.Views.WindowsForms     Assembly Version: 2.80.0.0     Win32 Version: 2.80.3.0     CodeBase: file:///C:/Program%20Files/NextPVR/client/SkiaSharp.Views.WindowsForms.DLL ---------------------------------------- OpenTK.GLControl     Assembly Version: 3.1.0.0     Win32 Version: 3.1.0     CodeBase: file:///C:/Program%20Files/NextPVR/client/OpenTK.GLControl.DLL ---------------------------------------- OpenTK     Assembly Version: 3.1.0.0     Win32 Version: 3.1.0     CodeBase: file:///C:/Program%20Files/NextPVR/client/OpenTK.DLL ---------------------------------------- SkiaSharp     Assembly Version: 2.80.0.0     Win32 Version: 2.80.3.0     CodeBase: file:///C:/Program%20Files/NextPVR/client/SkiaSharp.DLL ---------------------------------------- System.Runtime.InteropServices.RuntimeInformation     Assembly Version: 4.0.2.0     Win32 Version: 4.6.26011.01     CodeBase: file:///C:/Program%20Files/NextPVR/client/System.Runtime.InteropServices.RuntimeInformation.DLL ---------------------------------------- System.Memory     Assembly Version: 4.0.1.1     Win32 Version: 4.6.27617.02     CodeBase: file:///C:/Program%20Files/NextPVR/client/System.Memory.DLL ---------------------------------------- System.Buffers     Assembly Version: 4.0.2.0     Win32 Version: 4.6.25519.03     CodeBase: file:///C:/Program%20Files/NextPVR/client/System.Buffers.DLL ---------------------------------------- System.Runtime.CompilerServices.Unsafe     Assembly Version: 4.0.4.1     Win32 Version: 4.6.26919.02     CodeBase: file:///C:/Program%20Files/NextPVR/client/System.Runtime.CompilerServices.Unsafe.DLL ---------------------------------------- System.Runtime     Assembly Version: 4.1.2.0     Win32 Version: 4.6.25714.01     CodeBase: file:///C:/Program%20Files/NextPVR/client/System.Runtime.DLL ---------------------------------------- SkiaSharp.Views.Desktop.Common     Assembly Version: 2.80.0.0     Win32 Version: 2.80.3.0     CodeBase: file:///C:/Program%20Files/NextPVR/client/SkiaSharp.Views.Desktop.Common.DLL ---------------------------------------- System.Net.Http     Assembly Version: 4.2.0.0     Win32 Version: 4.6.26011.01     CodeBase: file:///C:/Program%20Files/NextPVR/client/System.Net.Http.DLL ---------------------------------------- System.Data     Assembly Version: 4.0.0.0     Win32 Version: 4.8.4270.0 built by: NET48REL1LAST_C     CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/System.Data/v4.0_4.0.0.0__b77a5c561934e089/System.Data.dll ---------------------------------------- Microsoft.Data.Sqlite     Assembly Version: 3.1.0.0     Win32 Version: 3.100.19.56505     CodeBase: file:///C:/Program%20Files/NextPVR/client/Microsoft.Data.Sqlite.DLL ---------------------------------------- SQLitePCLRaw.batteries_v2     Assembly Version: 2.0.2.669     Win32 Version: 2.0.2.669     CodeBase: file:///C:/Program%20Files/NextPVR/client/SQLitePCLRaw.batteries_v2.DLL ---------------------------------------- SQLitePCLRaw.core     Assembly Version: 2.0.2.669     Win32 Version: 2.0.2.669     CodeBase: file:///C:/Program%20Files/NextPVR/client/SQLitePCLRaw.core.DLL ---------------------------------------- SQLitePCLRaw.provider.dynamic_cdecl     Assembly Version: 2.0.2.669     Win32 Version: 2.0.2.669     CodeBase: file:///C:/Program%20Files/NextPVR/client/SQLitePCLRaw.provider.dynamic_cdecl.DLL ---------------------------------------- SQLitePCLRaw.nativelibrary     Assembly Version: 2.0.2.669     Win32 Version: 2.0.2.669     CodeBase: file:///C:/Program%20Files/NextPVR/client/SQLitePCLRaw.nativelibrary.DLL ---------------------------------------- System.ValueTuple     Assembly Version: 4.0.2.0     Win32 Version: 4.6.26011.01     CodeBase: file:///C:/Program%20Files/NextPVR/client/System.ValueTuple.DLL ---------------------------------------- Newtonsoft.Json     Assembly Version: 13.0.0.0     Win32 Version: 13.0.1.25517     CodeBase: file:///C:/Program%20Files/NextPVR/client/Newtonsoft.Json.DLL ---------------------------------------- System.Numerics     Assembly Version: 4.0.0.0     Win32 Version: 4.8.4084.0 built by: NET48REL1     CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Numerics/v4.0_4.0.0.0__b77a5c561934e089/System.Numerics.dll ---------------------------------------- System.Web     Assembly Version: 4.0.0.0     Win32 Version: 4.8.4330.0 built by: NET48REL1LAST_B     CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/System.Web/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Web.dll ---------------------------------------- Unmanaged     Assembly Version: 1.0.7960.10750     Win32 Version:     CodeBase: file:///C:/Program%20Files/NextPVR/client/Unmanaged.DLL ---------------------------------------- ************** JIT Debugging ************** To enable just-in-time (JIT) debugging, the .config file for this application or computer (machine.config) must have the jitDebugging value set in the system.windows.forms section. The application must also be compiled with debugging enabled. For example: <configuration>     <system.windows.forms jitDebugging="true" /> </configuration> When JIT debugging is enabled, any unhandled exception will be sent to the JIT debugger registered on the computer rather than be handled by this dialog box.

[sub]

Can you let me know if this helps?

[mvallevand]

Yes that fixed it for my testing.

Martin