Live TV and Recordings Failing

[sirlou]

My Hardware: Silicon Dust HD HomeRun Dual
Software: OS is Windows 8.1 PRO

Set up NextPVR for use this TV season as 8.1 support is ending along with Windows Media Center. Everything was working fine...until this week. No changes to my software or my hardware were made. No updates area available for Silicon Dust tuner. 

But now I am getting records failing with an error saying: [Failed: No errors, but no data delivered. This is usually because the device failed to lock a signal.]

I read this mean you just need to stop and restart the service. I did this and scheduled a recording and it worked fine. But then about 12 hours later I tried to view LIVE TV and the NextPVR application crashed again. Just shows a white screen. I then stopped and started the service and it was working again.

But this is not something I can tolerate, having too stop and start he service multiple times a day, and hope it will be available when a recording is set to start. 

Anyone have an idea on what the heck is going on?

Lou

[mvallevand]

You mention two distinct issues. NextPVR.exe crashing and recording failures. Please upload the zipped logs so we can have a look.

Martin

[sirlou]

My apologies for being inexact. When I say "crashing" I should have said "failed to function". The program does nor "crash" it just shows a blank white screen and nothing else. I guess what it does is "freeze" up, as eventually I have to hard quit it via the toolbar. This is what happens when I try to watch live tv via the desktop application.

The recording failure was with the error noted above.

Both issues seem to resolve when I stop and restart the service.

Will find logs and upload shortly/

[mvallevand]

Shouldn't be hard to find if you look at the wiki or the Help button on the web server menu.

Martin

[sirlou]

OK found the logs which file in particular should I upload? Or the whole thing? I went through it and do not see anything standing out, but it also does not have any log data from 10/17/22, the date of the failed recording.

Lou

[mvallevand]

As I wrote, send the zipped logs, meaning the whole zip file NextPVR creates for you.

Martin

[sirlou]

As I wrote, send the zipped logs, meaning the whole zip file NextPVR creates for you.

Martin

Gotcha here they are.

[sirlou]

And now I am experiencing an error again, where the desktop app was saying it "could not reach the remote server". Checked and the NextPVR service was down stopped again and I had to restart it.

Just more info about the problem.

[mvallevand]

I certainly see no data being sent from your HDHR to NextPVR on more than one occasion. Maybe verify the stations are still clear QAM and you have a good signal.

Also make sure you don't have any clear QAM set to OTA EPG.

Importantly your version of NextPVR 5.2 is quite old so you are missing some important changes.

Martin

[sirlou]

I certainly see no data being sent from your HDHR to NextPVR on more than one occasion.  Maybe verify the stations are still clear QAM and you have a good signal.

Also make sure you don't have any clear QAM set to OTA EPG.

Importantly your version of NextPVR 5.2 is quite old so you are missing some important changes.

Martin

Did not realize I was using an older version. Will download and upgrade to new version. 

Stations are definitely broadcasting in the clear and signal is strong (watching it on TV or when NextPVR does work, the signal is clear and strong),

You said: "Also make sure you don't have any clear QAM set to OTA EPG."

I will check this, but I am also positive all my EPG is coming from Schedules Direct.

Hoping the upgrade fixes this. Will do so and report back.

thanks!

Lou