hang on exiting a live channel

[Brucek2839]

hello
today at 6:36 pm I exite a live channel to go back to the program guide but a blank screen instead.  this happens quite often.
i hope these are the logs you need from the nlite client computer.
thank you for looking at this one.
Bruce

[sub]

You forgot to attach the logs.

[Brucek2839]

logs

[Brucek2839]

logs

https://drive.google.com/file/d/1zcYh87P...sp=sharing

[sub]

When it's in that frozen state, try using the attached utility to run

procdump.exe -ma <processid>

This will create a dump file, that I can load into the debugger here, to see what it's doing at the time. You can get the processid from task manager.

[Brucek2839]

I have opened the utility but just get a fast scrolling popup box then disappears. Please advise.
Thank you,
Bruce

[sub]

I'm not sure what that might be. I've never had any problems using that utility in the past.

[Brucek2839]

I have tried the utility you sent me again but still get a black popup box with scrolling text then the popup disappears.
When Nlite hangs after exiting a live station I am unable to do anything except to do a control alt delete to pull up the task manager to close Nlite.
I am getting desperate now.
Thank you for looking.
Bruce

[mvallevand]

Did you try yauiclient?

Martin

[Brucek2839]

I downloaded it it looked to download correctly The Antivirus yelled at me but we got past that. It was downloaded in the program files directory and I can see the Yauiclient application but when I click on it it does not open.
What could I be doing wrong?