Remote control has very short range

[osvaldo_falco]

Hello, I have recently set up GBPVR with an MVP, but the MVP remote control seems to have a very short range, around 20cm or less. I have tried to operate the MVP with 2 different Hauppauge remotes (another came with a Nova-t), and 3 different sets of batteries (2 sets came with the remotes, plus a set of NiMH AAAs I already have). I have tried to position the unit differently, and have tried blocking any sources of stray IR I can think of. I have checked the unit for any kind of film over the sensor - it is quite a diffuse bit of plastic, but I don't think there's anything I am supposed to peel off or anything. Finally, I have tried looking at the remote through a digital camera, the LED is clearly working and seems fairly bright, if not quite as bright as some of my other remotes.

Could this be anything to do with GBPVR? I wouldn't think so, but I would like to have some additional (and more qualified!) opinions before I get on to Hauppauge support.

[sub]

It sounds like broken equipment.

[jbyram2]

Check the front LED on the MVP. It should blink two or three times whenever it recieves a command. See if there is any difference in the blinking when it is close vs far away.

[osvaldo_falco]

It doesn't blink at distances of more than about 20cm. Looks like I'll be arranging a return on Monday!