EPG Update Crashes PC - Hauppauge Nova-T 500 under XP

[Billy]

After giving up on the software supplied by Hauppauge I am trying to use GB-PVR for the first time but have hit a problem with the EPG.

If I have more than 4 or 5 channels mapped, the PC crashes every time the EPG update runs. This is both on the automatic overnight run and also on manual updates. I have tried clearing the EPG and deleting and re-installing GBPVR but these makes no difference.

Diagnostic are rather scarce but following entry appears in the system log of the PC:

[INDENT]The computer has rebooted from a bugcheck. The bugcheck was: 0x100000d1 (0x00000060, 0x00000002, 0x00000000, 0xf78cb4df).[/INDENT]

If there are a small number of channels mapped (3 or 4) everything seems to work OK.

The PC seems to crash towards the end of the EPG update cycle - perhaps even after all channels have been scanned. I get various EPG related files created in the output directory but GBPVR's EPG itself is not updated.

I am using a (new) NOVA-T 500 PCI card running under XP. This card has two tuners and I have tried various options such as different versions of the drivers and only using one tuner. The card itself seems work fine. Apart from the useability of the Hauppauge software I had no real problems with recordings or the EPG.

I have tried GBPVR versions 1.1.5 and 1.016. I have also tried the Hauppage drivers supplied with versions 3.4 and 4.0 of WinTV. I downloaded the .NET and runtime libraries from MS over the last two or three weeks - so they are fairly up to date. The PC itself is a Jetway mini-itx system based on a VIA 2Ghz chipset.

The only other strange thing is that no radio stations appear in the channel listing. I am not sure if this is normal for GBPVR? My local transmitter is Sandy Heath in the UK.

Any suggestions welcome.


Billy

[McBainUK]

The only other strange thing is that no radio stations appear in the channel listing. I am not sure if this is normal for GBPVR?

GB-PVR doesn't currently do DVB radio.

[Graham]

I had vaguely similar problems with a Gigabyte motherboard with onboard Nvidia graphics. A BIOS update fixed it (eventually).

Good luck

Graham

[Billy]

Thanks for the suggestion about upgrading the BIOS.

I gave this a try and also did a format of C: and a complete Windows re-install. To try an ensure that I am not getting a conflict with other software such as the virus scan, I only re-installed the critical updates from MS, motherboard drivers and the very latest Hauppuage drivers.

Unfortunately, same problem - PC crashes every time.

Could someone suggest a tool that puts the TV card through some sort of test?

Regards


Billy

[gEd]

If the pc crashes, it's a hardware or a driver problem.

A few ideas to try:-

moving tuner to a different pci slot:
Download and install "PCI latency tool". set the latency for the 2 Nova-t devices to 64 or 96. Nova-t tuners appears as "VIA Rev 5 or later.." devices.
disable any unused devices (serial 1+2, parallel, firewire etc) in BIOS
remove any addon hard disks, cd drives and usb devices and try again. (in case power supply is not up to the task).

[Billy]

Thanks for the suggestion but the PC still crashes.

Tried disabling various peripherals and changing latency times as suggested.

I also sent the card back to Hauppauge. *Very* impressive same day turn around but problem still occurs on the new card.

I have also tried the new card on another mini-itx board. This time it was on a 1 GHz EPIA motherboard. Same problem but this and the Jetway both use VIA chipsets.

So, I think I can rule out hardware problems. Looks very much like a driver issue.

Looking at some other sites there seems to be some USB related problems with these Hauppage PCI cards. Still trying to find exactly what though.

[sub]

Reproduce the problem then zip and attach the logs and I'll take a look.

[nafurahi]

Is your BDA multiplexer set to Cyberlink or Intervideo? (Misc tab in the config) I found the DBT EPG would only work in DVR-MS mode. If this is the case and you need to record in MPEG then you could switch to the XMLTV epg.

[Billy]

Reproduce the problem then zip and attach the logs and I'll take a look.

Thanks - please find logs attached.

Sorry for the delay but the DC/DC board in the PC case developed a fault and I had to wait for a replacement :-(

This run is with the Microsoft KB925922 patch installed. I installed the patch only because the article in the MS knowledge based discussed an error message that is much the same as the one I was getting with GBPVR.

It does not fix the problem with the EPG but the patch does stop the PC from crashing. After trying to update the EPG, Windows displaying a dialog stating that "GB-PVR Configuration has produced an error and needs to close". I get the option to send the report off to MS. Pressing "Don't Send" on this dialog zaps the Config tool.

To start the run, I cleaned out the GBPVR's logs, rebooted the PC and ran up Config. I then emptied the EPG and pressed the Update EPG button. After scanning a number channels, Windows produced the above error message.

Regards


Billy

[Billy]

Is your BDA multiplexer set to Cyberlink or Intervideo? (Misc tab in the config) I found the DBT EPG would only work in DVR-MS mode. If this is the case and you need to record in MPEG then you could switch to the XMLTV epg.

Many thanks for the suggestion. I have tried changing a number of options but to no avail.