HD Homerun Prime, not seeing all my channels.

[rowle1jt]

First off... logs are zipped and attached!

I have my cable card and tuning assistant up and running. I can see some of my channels but not all. Charter said that everything is working right... and with anything HD I feel like I am in over my head. Any one have any pointers?

I apologize up front for the long post!

Code:

CableCARD Status
Card Manufacturer    Motorola
Card Authentication    success
Card Activation    success
3DES encryption    supported
OOB Frequency    75.250 MHz
OOB Lock    2.048 Mbps
Signal Strength    98% (-1.8 dBmV)
Signal Quality    100% (39.1 dB)
Channel List    tuning-resolver

Code:

Tuning Resolver Status
Authentication    success
Downstream    success
Upstream    success
Operational Status    ready
User Inactivity    6 minutes

Here are the channels that I can actually see, view, work, etc in nvpr and the Silicon Dust "Quick View".

Code:

Channels
2    WAQP IN
4    WEYI NB
5    WFQX FO
6    WNEM CB
7    WNEM CB
8    WSMH FO
9    WDCQ PB
10    WWTV-WW
11    WJRT AB
12    WCMU PB
14    QVC
15    WBSF-CW
16    WZZM AB
23    Ed Acc
26    Gov Acc
77    JEWELRY
86    ION-PAX
96    Gov Acc
97    Ed Acc
98    Ed Acc
99    PublicA
185    Charter
353    EWTN
357    Inspira
361    Trinity
430    WJRT AB
431    WJRT AB
434    WCMU PB
441    WSMH Co
445    WEYI Bo
780    WEYI NB
781    WNEM CB
782    WJRT AB
786    WSMH FO
787    WCMU PB
788    WAQP HD
991    Ed Acc
992    Ed Acc
993    PublicA
996    C-SPAN
997    C-SPAN
998    C-SPAN
1300    VOD_BEA

And here is what I should get and what I get on my other set top box in the house. As you can see... I am missing lots of channels and pretty much everything I want to watch and record.

Code:

Channels
1    TV GUID
2    WAQP IN
4    WEYI NB
5    WFQX FO
6    WNEM CB
7    WNEM CB
8    WSMH FO
9    WDCQ PB
10    WWTV-WW
11    WJRT AB
12    WCMU PB
13    Home Sh
14    QVC
15    WBSF-CW
16    WZZM AB
17    LO 5
18    CBMT CB
19    TBS
23    Ed Acc
25    WGN IND
26    Gov Acc
27    VH-1
28    MTV
29    BET
30    Lifetim
31    FOX Spo
32    ESPN
33    ESPN 2
34    Golf Ch
36    NBC Spo
38    CMT SD
39    Spike
40    Discove
41    TLC
42    AMC
43    Turner
44    HLN SD
45    CNN
46    FOX New
47    CNBC
48    MSNBC
49    The Wea
50    Comedy
52    MTV2
53    HGTV
54    Food Ne
55    Travel
56    History
57    Nationa
58    The Dis
59    Big TEN
60    Cartoon
61    Nickelo
62    A & E
63    Bravo
64    TELEMUN
66    TV Land
67    ABC Fam
68    Animal
69    TruTV
70    SyFy
71    FX
72    USA
73    TNT
76    E! ENTE
77    JEWELRY
79    HALLMAR
80    Big TEN
81    Big TEN
84    TV Guid
85    Univisi
86    ION-PAX
87    Charter
88    FOX Spo
89    Oxygen
90    Fox Spo
92    Disney
93    Game Sh
94    MLB NET
96    Gov Acc
97    Ed Acc
98    Ed Acc
99    PublicA
100    BBC Ame
101    The Hub
102    Destina
103    DIY
104    Discove
105    Esquire
106    Teen Ni
107    Nicktoo
108    Nick Jr
109    FIT TV
110    MTV Tr3
111    MTV Hit
112    MTV Jam
113    VH1 Cla
114    CMT Pur
115    Centric
116    VH1 Sou
117    NICK 2
118    MTV U
119    WOMENS
120    REELZ
122    RFD (Ru
123    Cooking
124    Hallmar
138    FOX Bus
169    Disney
170    Sprout
171    WE HD
172    CLOO SD
180    Bloombe
185    Charter
190    Smithso
200    Investi
201    Science
202    OWN
203    History
205    A & E B
207    ESPN U
208    ESPN Cl
209    ESPN Ne
210    FXX SD
211    Fox Spo
213    FOX SPO
214    FOX SPO
215    FOX SPO
216    Outdoor
217    Sportsm
218    NHL NET
221    Tennis
222    MAV-TV
223    World F
224    CBS Spo
225    ESPNews
226    NFL Net
227    NFL Red
228    ESPN Go
300    Lifetim
301    FX Movi
302    Sundanc
303    Militar
304    Indepen
305    FUSE
306    Great A
316    FUSE HD
317    IFC HD
321    Fusion
350    3ABN
351    BYU TV
352    DayStar
353    EWTN
354    FamilyN
355    Uplifti
356    Pivot (
357    Inspira
358    JCTV
359    Smile o
360    Church
361    Trinity
430    WJRT AB
431    WJRT AB
434    WCMU PB
441    WSMH Co
445    WEYI Bo
488    EPIX HD
489    EPIX On
490    EPIX
498    HBO HD
499    HBO On
500    HBO Eas
501    HBO2 Ea
502    HBO Sig
503    HBO Fam
504    HBO Zon
505    HBO Com
506    HBO Wes
540    HBO2 HD
541    HBO Sig
542    HBO Fam
543    Cinemax
544    Cinemax
545    Showtim
546    Showtim
547    Showtim
548    The Mov
549    Cinemax
550    Cinemax
551    Cinemax
552    Cinemax
553    Cinemax
554    Cinemax
555    Cinemax
556    Cinemax
557    Cinemax
558    Cinemax
560    Starz i
561    Starz K
562    Starz C
563    Encore
564    The Mov
599    Showtim
600    Showtim
601    Showtim
602    Showtim
603    Showtim
604    Showtim
605    LOGO
649    TMC On
650    The Mov
651    The Mov
652    Flix Ea
668    Home Sh
676    Game Sh
677    MTV2 HD
678    TV Land
679    ABC Fam
680    AMC HD
681    Lifetim
682    MTV HD
683    Nickelo
684    Spike H
685    Travel
686    Hallmar
687    Hallmar
688    Comedy
689    Science
690    The Dis
691    Bravo H
692    SyFy HD
694    MLB HD
695    USA HD
696    Fox Spo
697    FOX New
698    FX HD
699    Nationa
700    Starz!1
701    Starz i
702    Starz K
703    Starz C
707    Starz O
711    NFL Net
712    NFL Red
713    ESPN Go
714    CBS Spo
723    Disney
724    Investi
725    Cartoon
726    Disney
727    ESPNU H
728    Oxygen
733    TCM HD
734    EPIX HD
735    HLN HD
736    CNBC HD
737    FOX Bus
738    MSNBC H
739    Lifetim
740    VH1 HD
741    CMT HD
742    A&E Bio
743    TruTV H
744    BET HD
745    OWN HD
746    Cooking
747    Esquire
748    E! HD
750    Encore
751    Encore
752    Encore
753    Encore
754    Encore
755    Encore
758    HD Movi
759    Cinemax
760    Starz H
761    Showtim
762    FOX Spo
763    Golf Ch
764    Food Ne
765    HGTV HD
766    Smithso
767    Big TEN
768    TBS HD
769    CNN HD
770    AXS TV
771    HDNet M
772    ESPN 2
773    ESPN HD
774    TNT HD
775    Velocit
776    Cinemax
777    HBO Eas
778    Showtim
779    Starz H
780    WEYI NB
781    WNEM CB
782    WJRT AB
785    QVC HD
786    WSMH FO
787    WCMU PB
788    WAQP HD
790    NBC Spo
791    FSN Det
792    Palladi
793    Univers
794    A & E H
795    History
796    TLC HD
797    Discove
798    Animal
840    ESPN PP
841    ESPN PP
842    ESPN PP
843    ESPN PP
844    ESPN PP
845    ESPN PP
865    MLB/NHL
866    MLB/NHL
867    MLB/NHL
868    MLB/NHL
869    MLB/NHL
870    MLB/NHL
871    MLB/NHL
872    MLB/NHL
873    MLB/NHL
874    MLB/NHL
875    MLB/NHL
876    MLB/NHL
877    MLB/NHL
878    MLB/NHL
889    Auto Tu
890    Playboy
891    Adult -
902    LO 5
903    MC Hits
904    MC Pop
905    MC Danc
906    MC MCU
907    MC Hip
908    MC Rap
909    MC Hip
910    MC Thro
911    MC R&B
912    MC R&B
913    MC Gosp
914    MC Ragg
915    MC Rock
916    MC Meta
917    MC Alte
918    MC Adul
919    MC Rock
920    MC Clas
921    MC Soft
922    MC Pop
923    MC Part
924    MC Teen
925    MC Kidz
926    MC Todd
927    MC Y2K
928    MC 90's
929    MC 80's
930    MC 70's
931    MC Soli
932    MC Pop
933    MC Toda
934    MC Coun
935    MC Clas
936    MC Cont
937    MC Pop
938    MC Musi
939    MC Mexi
940    MC Trop
941    MC Soun
942    MC Soun
943    MC Smoo
944    MC Jazz
945    MC Blue
946    MC Sing
947    MC Easy
948    MC Ligh
952    Adult -
953    Adult -
954    Adult -
955    Adult -
956    Adult -
960    Pay
961    Pay Per
962    Pay Per
963    Pay Per
964    Pay Per
965    Pay Per
966    Pay Per
967    PPV
991    Ed Acc
992    Ed Acc
993    PublicA
996    C-SPAN
997    C-SPAN
998    C-SPAN
999    TV GUID
1300    VOD_BEA
1322    VOD_SRC
1323    VOD_SRC
1324    VOD_SRC
1325    VOD_SRC
1326    VOD_SRC
1327    VOD_SRC
1328    VOD_SRC
1329    VOD_SRC
1330    VOD_SRC
1331    VOD_SRC
1332    VOD_SRC
1333    VOD_SRC
1334    VOD_SRC
1335    VOD_SRC
1336    VOD_SRC
1337    VOD_SRC
1338    VOD_SRC
1339    VOD_SRC
1340    VOD_SRC
1341    VOD_SRC
1342    VOD_SRC
1343    VOD_SRC
1344    VOD_SRC
1345    VOD_SRC
1346    VOD_SRC
1347    VOD_SRC
1348    VOD_SRC
1349    VOD_SRC
1350    VOD_SRC
1351    VOD_SRC
1352    VOD_SRC
1353    VOD_SRC
1354    VOD_SRC
1355    VOD_SRC
1356    VOD_SRC
1357    VOD_SRC
1358    VOD_SRC
1359    VOD_SRC
1360    VOD_SRC
2251    Channel
2504    Control
3500    FW2000
3501    MCard F
3502    TVGOS1
3504    DCH SD
3510    DCT2000
3511    DCH HD
3513    DCX3520
3514    VOD 200
3515    VOD 250
3516    TVW_BKG
3517    BIGMAC
3518    DCT2500
3519    TVW_TRU
3520    mini_ca
3521    ASTB FW
3522    ASTB FW
3523    ASTB FW
3524    MTR700
3525    ASTB Gu
3526    ASTB VO
3530    ASTB MA
3531    DCT2500
3532    DCT2000
3536    ASTB Gu
3537    DCT2000
3538    DCT2500
3540    DCX3200
3541    DCX3400
3558    DCX3200
3560    DCX3500

[mvallevand]

This will show what you can get http://192.168.1.42/lineup.xml?show=unprotected You'd need to view the others in WMC

Martin

[rowle1jt]

But isn't the point of the cable card to allow me to see all of the channels in my package? I can get all those channels with not cable card on my 2250. If that is the case, then a cable card is worthless to me. I can get WAY more channels through my 2250 at this point.

My understanding from reading and from asking at Charter that the cable card opens me up to every channel available on my set top box.

And can you clarify viewing the others in win Media Center? I want to use nPVR and not WMC.

Thanks, I appreciate your help, just feel like I am in way over my head, SD was so much simpler.

[sub]

With a cablecard and Windows Media Center, you should be able to view any channels in your package.

Unfortunately, the answer is not so straight forward when it comes to any other software. The cable company can mark the channels as "copy-freely", "copy-once" or "copy-never". Other applications (like NextPVR, MediaPortal etc) can only watch/record copy-freely channel. The copy-once/copy-never channels are protected by DRM, and not accessible.

Which channels are marked as copy-freely vs copy-once/copy-never varies a lot between cable operators. Some cable companies have pretty much all channels marked as copy-freely, with only a few premium channels (HBO etc) marked as copy-once/never. Some cable companies are a lot more painful and have virtually everything (other than locals) marked as copy-once/copy-never.

Yes SD and analog was a much simpler world. If you're on the right cable operator though, cablecard can be pretty awesome.

[smajor]

Most of mine are copy-once, so i only get 11 channels out of 200+ with my HD HomeRun Dual. The others I get with a couple of HD-PVRs and STBs. I'd advise a complaint with the FCC about the needless DRM that is only used to lock you into a cable provider's PVR/Cable boxes. It's needlessly excessive. The more of us who complain, the better. You can file your complaint on-line. I did, and it got to my cable provider who called me specifically about my complaint - they take this stuff somewhat seriously.

[BrettB]

Some cable companies are a lot more painful and have virtually everything (other than locals) marked as copy-once/copy-never.

And some of them even have the "locals" marked as copy-once/copy-never which does make the cable card basically useless with any application other than WMC.

[rowle1jt]

Thank you everyone, I appreciate the input. According to Charter, there is still an issue with my Cable Card, and they are sending a technician out tomorrow to resolve the issue. They claim I should be able to tune any channel in my lineup that I subscribe too... we shall see.

Thanks again everyone!

[rowle1jt]

Charter Tech showed up today, and prefaced my appointment with "I have no spare cards with me, or in the warehouse and the last cable card install I went through 9 cards." I didn't foresee it going well.

I had done a fair amount of reading so I knew it would be no easy task to get the Cable Card portion up and running. He called the special number for Charter Techs, told them what was going and he apparently got someone who knew what they what they were doing. They immediately saw an issue, and put the devices on my account in the "correct order". Apparently the cable card has to the be the last device in the list or it will not authenticate properly with Charters Cable Card system. Being an IT guy, I wanted to call BS! However, the tech updated my account and said hold on while I test it. They tested it, had me scan for channels and I now can tune/record EVERY single channel that I get on my HD box in the other room!

Needless to say, I was shocked and surprised!

Now I am also thinking of getting a second HD Prime and Cable Card and dropping my HD box altogether...

[sub]

Great.

The cablecard stuff is definitely very cool when your cable company are nice guys and have most things as copy-freely.

[rowle1jt]

Great.

The cablecard stuff is definitely very cool when your cable company are nice guys and have most things as copy-freely.

Agreed, EPG was SUPER easy to setup, so hats off to you for that!