Fresh Install Roku app failing.

[p37307]

RESOLVED: It was a ROKU.com configuration problem as they migrate developers to a different backend. It is fixed now

Is there a problem adding the channel on Roku? I went to https://my.roku.com/account/add?channel=PK6HQLC which is the URL I have, click through the CAPTCHA and the page refreshes without loading the app on the ROKU. I've tried it on a couple different browsers. Is this a ROKU website issue or do I have the private channel wrong?


The Captcha takes and then the page just refreshes with a blank CAPTCHA and does not proceed. I tried it on two different web browsers and also incognito. After it accepts my Captcha ( pictured  on the right) it refreshes back to blank captcha (left). It doesn't proceed to the channel. It's as if the code is wrong or the channel is gone.


I tested it with another private channel, code AE, (A & E TV) (https://my.roku.com/account/add?channel=ae) and I was able to proceed and add that channel. So, it appears the issue might be with the NPVR roku channel.

Going to https://my.roku.com/account/add and using code PK6HQLC does not work.

[mvallevand]

Do you have any age restrictions on your account?

Martin

[p37307]

Do you have any age restrictions on your account?

Martin

No age restrictions .

I've opened a support request at Roku. https://community.roku.com/t5/Channel-Is...792#M91882

[mvallevand]

Ok and did you try forcing an update I read this

Next, go to your Roku. The channel will appear on your Roku within 24 hours when it automatically checks for updates, but you don’t have to wait.

To have it check for and download the private channel immediately, open the Settings screen, select System, select System update, and select “Check now.” Your Roku will automatically download any new private channels you’ve added.

[p37307]

Ok and did you try forcing an update I read this

Next, go to your Roku. The channel will appear on your Roku within 24 hours when it automatically  checks for updates, but you don’t have to wait.

To have it check for and download the private channel immediately, open the Settings screen, select System, select System update, and select “Check now.” Your Roku will automatically download any new private channels you’ve added.

It didn't get that far to add the channel. Right now it appears Roku isn't recognizing there is a channel. I've opened a support request at Roku (https://community.roku.com/t5/Channel-Is...792#M91882). Maybe they have an issue on their side.

[p37307]

Ok and did you try forcing an update I read this

Next, go to your Roku. The channel will appear on your Roku within 24 hours when it automatically  checks for updates, but you don’t have to wait.

To have it check for and download the private channel immediately, open the Settings screen, select System, select System update, and select “Check now.” Your Roku will automatically download any new private channels you’ve added.

It didn't get that far to add the channel. Right now it appears Roku isn't recognizing there is a channel. I've opened a support request at Roku (https://community.roku.com/t5/Channel-Is...792#M91882). Maybe they have an issue on their side.

I contacted Roku support and they replicated the issue and are working on it so it has nothing to do with the NPVR app