unable to upgrade to 5

[joeejo]

Here are the steps I followed:
1) stopped nvpr service and disabled it
2) stopped nextpvr recording service and disabled it

I'm not sure about your services. V4 only had 1 service and it was called "NPVR Recording Service". You should have that one stopped and disabled. V5 only has 1 service and it is called "NextPVR Service". If you have that disabled, then V5 won't start and reinstalling won't re-enable it.

Thank you that helped and I now have v5 working properly.

Thank you and other for the help