Poor support from TerraTec

[daneo]

Hi Everyone,

I just wanted to relate a short conversation I had with their support team today which disappointed me greatly.

I've got a Cinergy Hybrid USB stick that works fine with GBVPR, MCE and others on my 2.8GHz box, but only functions with TerraTec's own software on the 2.3GHz PC I use in the living room.

According to their support team, TerraTec does *not* provide for nor guarantee that their producs will support any BDA-compliant applications other than their own. This means that if their cards don't want to work with GBPVR, Microsoft MCE, etc. then they're not interested to hear from you.

Looking under the covers, I can see device-specific configuration files with "special" timings on the BDA scan and lock side, giving me the impression that their products, while supporting BDA, are not fully compatible.

I looked at Hauppauge, and they do claim compatibility with Microsoft MCE and hence a very good chance it will work well with GBPVR.

Just my two cents, but it's time to dump my TerraTec stuff on eBay and start over.

Regards,
Dane

[sub]

Another negative for TerraTec/Cinergy products is that they seem unwilling to even reply to my emails for technical information, so things like CI and DVB-S2 are not possible with their products in GB-PVR.

[caz]

Hi Dane

As you are in the same region of the world as I am, and we are using the same tuners, I thought i would put in my 2 cents on this issue ... In my experience, Hauppauge is not any better than Terratec. Their hvr-930c USB device has been out for much more than a year now and their BDA drivers are still extremely unstable with dvb-c and GBPVR. I can see from your signature that you already have a Terratec PCI HD card .. In case you are considering getting another one, be aware that there are known drivers issue when running this card in tandem. This issue can be fixed with a hacked Skystar driver, however, I would not recommend this if you have other options ...

It seems like you are on the same road as I have been, so I thought I would just warn you ... If you manage to find a stable USB dvb-c device that's available in northern Europe, please let me know ...

Regards,

Casper