2.2.6 - crashing when I skip in any recording

johnsonx42 · 2011-08-27, 08:32 PM

On the upside the skipping in this release is really fast; skipping to I-Frames makes a definite difference here.

On the downside, NextPVR.exe is crashing when I skip; not every time, but pretty frequently. I've attached logs, but not much interesting there. Here's the first crash from the Windows Application Event Log:

Code:
Log Name:      Application
Source:        Application Error
Date:          8/27/2011 1:08:56 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      gbpvr
Description:
Faulting application name: NextPVR.exe, version: 1.0.0.0, time stamp: 0x4e592ee5
Faulting module name: NPVRTSReader.ax, version: 1.0.27317.0, time stamp: 0x4e55beb6
Exception code: 0xc0000005
Fault offset: 0x0000f805
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-08-27T20:08:56.000000000Z" />
    <EventRecordID>12046</EventRecordID>
    <Channel>Application</Channel>
    <Computer>gbpvr</Computer>
    <Security />
  </System>
  <EventData>
    <Data>NextPVR.exe</Data>
    <Data>1.0.0.0</Data>
    <Data>4e592ee5</Data>
    <Data>NPVRTSReader.ax</Data>
    <Data>1.0.27317.0</Data>
    <Data>4e55beb6</Data>
    <Data>c0000005</Data>
    <Data>0000f805</Data>
  </EventData>
</Event>

Code:
Log Name:      Application
Source:        Windows Error Reporting
Date:          8/27/2011 1:09:05 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      gbpvr
Description:
Fault bucket 2582850451, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: NextPVR.exe
P2: 1.0.0.0
P3: 4e592ee5
P4: NPVRTSReader.ax
P5: 1.0.27317.0
P6: 4e55beb6
P7: c0000005
P8: 0000f805
P9: 
P10: 

Attached files:
C:\Users\Dave\AppData\Local\Temp\WER24BC.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Dave\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_NextPVR.exe_3d678137f42b49239a0eaf0e78830c7a3da80c0_0f874852

Analysis symbol: 
Rechecking for solution: 0
Report Id: 644ffb2c-d0e8-11e0-ad86-0015583f2cdc
Report Status: 1
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-08-27T20:09:05.000000000Z" />
    <EventRecordID>12047</EventRecordID>
    <Channel>Application</Channel>
    <Computer>gbpvr</Computer>
    <Security />
  </System>
  <EventData>
    <Data>2582850451</Data>
    <Data>1</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>NextPVR.exe</Data>
    <Data>1.0.0.0</Data>
    <Data>4e592ee5</Data>
    <Data>NPVRTSReader.ax</Data>
    <Data>1.0.27317.0</Data>
    <Data>4e55beb6</Data>
    <Data>c0000005</Data>
    <Data>0000f805</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\Dave\AppData\Local\Temp\WER24BC.tmp.WERInternalMetadata.xml</Data>
    <Data>C:\Users\Dave\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_NextPVR.exe_3d678137f42b49239a0eaf0e78830c7a3da80c0_0f874852</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>644ffb2c-d0e8-11e0-ad86-0015583f2cdc</Data>
    <Data>1</Data>
  </EventData>
</Event>

Code:
Log Name:      Application
Source:        Application Error
Date:          8/27/2011 1:09:06 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      gbpvr
Description:
Faulting application name: NextPVR.exe, version: 1.0.0.0, time stamp: 0x4e592ee5
Faulting module name: NPVRTSReader.ax, version: 1.0.27317.0, time stamp: 0x4e55beb6
Exception code: 0xc0000005
Fault offset: 0x0000f805
Faulting process id: 0x284
Faulting application start time: 0x01cc64eeceec43dc
Faulting application path: C:\Program Files\NPVR\NextPVR.exe
Faulting module path: C:\Program Files\NPVR\NPVRTSReader.ax
Report Id: 6a481860-d0e8-11e0-ad86-0015583f2cdc
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-08-27T20:09:06.000000000Z" />
    <EventRecordID>12048</EventRecordID>
    <Channel>Application</Channel>
    <Computer>gbpvr</Computer>
    <Security />
  </System>
  <EventData>
    <Data>NextPVR.exe</Data>
    <Data>1.0.0.0</Data>
    <Data>4e592ee5</Data>
    <Data>NPVRTSReader.ax</Data>
    <Data>1.0.27317.0</Data>
    <Data>4e55beb6</Data>
    <Data>c0000005</Data>
    <Data>0000f805</Data>
    <Data>284</Data>
    <Data>01cc64eeceec43dc</Data>
    <Data>C:\Program Files\NPVR\NextPVR.exe</Data>
    <Data>C:\Program Files\NPVR\NPVRTSReader.ax</Data>
    <Data>6a481860-d0e8-11e0-ad86-0015583f2cdc</Data>
  </EventData>
</Event>

Code:
Log Name:      Application
Source:        Windows Error Reporting
Date:          8/27/2011 1:09:46 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      gbpvr
Description:
Fault bucket 2582850451, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: NextPVR.exe
P2: 1.0.0.0
P3: 4e592ee5
P4: NPVRTSReader.ax
P5: 1.0.27317.0
P6: 4e55beb6
P7: c0000005
P8: 0000f805
P9: 
P10: 

Attached files:
C:\Users\Dave\AppData\Local\Temp\WER4BEC.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Dave\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_NextPVR.exe_3d678137f42b49239a0eaf0e78830c7a3da80c0_0c7fe5f9

Analysis symbol: 
Rechecking for solution: 0
Report Id: 6a481860-d0e8-11e0-ad86-0015583f2cdc
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-08-27T20:09:46.000000000Z" />
    <EventRecordID>12049</EventRecordID>
    <Channel>Application</Channel>
    <Computer>gbpvr</Computer>
    <Security />
  </System>
  <EventData>
    <Data>2582850451</Data>
    <Data>1</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>NextPVR.exe</Data>
    <Data>1.0.0.0</Data>
    <Data>4e592ee5</Data>
    <Data>NPVRTSReader.ax</Data>
    <Data>1.0.27317.0</Data>
    <Data>4e55beb6</Data>
    <Data>c0000005</Data>
    <Data>0000f805</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\Dave\AppData\Local\Temp\WER4BEC.tmp.WERInternalMetadata.xml</Data>
    <Data>C:\Users\Dave\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_NextPVR.exe_3d678137f42b49239a0eaf0e78830c7a3da80c0_0c7fe5f9</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>6a481860-d0e8-11e0-ad86-0015583f2cdc</Data>
    <Data>0</Data>
  </EventData>
</Event>

***sub*** · 2011-08-27, 08:39 PM

Does a dmp/mdmp file get created in C:\Users\Dave\AppData\Local\Microsoft\Windows\WER\ReportArchive when this happens? If so, please zip and supply.

johnsonx42 · 2011-08-27, 08:49 PM

nope, already went looking for it. no dump file. for each crash there's only a file called "Report.wer" which you previously said was no use. I don't know why all the error logs say a dump has been created when it clearly hasn't.

johnsonx42 · 2011-08-27, 08:56 PM

oops, looks like I have to go offline for awhile (Mommy is out for the afternoon, so it's Daddy-children time). I'll be back in a few hours to follow any troubleshooting steps you may post.

***sub*** · 2011-08-27, 08:57 PM

No c:\temp\frontend-crash.mdmp?

If not, can you see if creating a c:\users\public\npvr\logs\minidump, then reproducing the crash results in a mdmp in that directory?

johnsonx42 · 2011-08-28, 12:55 AM

no dump created in c:\temp, nor in the minidump directory I just created per your instructions.

***sub*** · 2011-08-28, 02:18 AM

We'll need to get a dump file to work out where the problem is happening.

If these other methods aren't resulting in a dump then you might need to try running the application with adplus, which is a microsoft utility that can be used to capture a crash dump.

johnsonx42 · 2011-08-28, 03:49 AM

or what about the Create Dump function in the Task Manager? does that create the right sort of dump?

***sub*** · 2011-08-28, 04:09 AM

johnsonx42 Wrote:or what about the Create Dump function in the Task Manager? does that create the right sort of dump?

That only dumps a currently running processes (ie, prior to the crash). It cant be used to dump the crash state.

johnsonx42 · (This post was last modified: 2011-08-28, 08:49 AM by johnsonx42.)

ok, got it with adplus. I used the command line "adplus -crash -o c:\temp -sc "c:\program files\npvr\nextpvr.exe"". hopefully that produced the appropriate dump. the whole thing It's 128MB compressed with 7-zip. how big a file can I e-mail you? I run my own mail system so I have no limits, but don't know if you can receive a file that big.

or do you need only 1 of the dumps? It created 3:

Code:
08/28/2011  01:22 AM       406,909,600 FULLDUMP_FirstChance_epr_Process_Shut_Down_NextPVR.exe__0094_2011-08-28_01-22-08-269_0f1c.dmp
08/28/2011  01:21 AM       408,088,226 FULLDUMP_SecondChance_av_AccessViolation_NextPVR.exe__0094_2011-08-28_01-21-45-235_0f1c.dmp
08/28/2011  01:21 AM        14,849,531 MINIDUMP_FirstChance_av_AccessViolation_NextPVR.exe__0094_2011-08-28_01-21-42-537_0f1c.dmp

edit: as I'm going to bed now, I just sent you the adplus crash logs and minidump since they're <3MB compressed. If you need the full dumps you'll let me know.

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