2.2.6 - crashing when I skip in any recording

johnsonx42 · 2011-08-27, 08:32 PM

On the upside the skipping in this release is really fast; skipping to I-Frames makes a definite difference here.

On the downside, NextPVR.exe is crashing when I skip; not every time, but pretty frequently. I've attached logs, but not much interesting there. Here's the first crash from the Windows Application Event Log:

Code:
Log Name:      Application

Source:        Application Error

Date:          8/27/2011 1:08:56 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      gbpvr

Description:

Faulting application name: NextPVR.exe, version: 1.0.0.0, time stamp: 0x4e592ee5

Faulting module name: NPVRTSReader.ax, version: 1.0.27317.0, time stamp: 0x4e55beb6

Exception code: 0xc0000005

Fault offset: 0x0000f805

Faulting process id: 0x%9

Faulting application start time: 0x%10

Faulting application path: %11

Faulting module path: %12

Report Id: %13

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2011-08-27T20:08:56.000000000Z" />

    <EventRecordID>12046</EventRecordID>

    <Channel>Application</Channel>

    <Computer>gbpvr</Computer>

    <Security />

  </System>

  <EventData>

    <Data>NextPVR.exe</Data>

    <Data>1.0.0.0</Data>

    <Data>4e592ee5</Data>

    <Data>NPVRTSReader.ax</Data>

    <Data>1.0.27317.0</Data>

    <Data>4e55beb6</Data>

    <Data>c0000005</Data>

    <Data>0000f805</Data>

  </EventData>

</Event>

Code:
Log Name:      Application

Source:        Windows Error Reporting

Date:          8/27/2011 1:09:05 PM

Event ID:      1001

Task Category: None

Level:         Information

Keywords:      Classic

User:          N/A

Computer:      gbpvr

Description:

Fault bucket 2582850451, type 1

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: NextPVR.exe

P2: 1.0.0.0

P3: 4e592ee5

P4: NPVRTSReader.ax

P5: 1.0.27317.0

P6: 4e55beb6

P7: c0000005

P8: 0000f805

P9: 

P10: 

Attached files:

C:\Users\Dave\AppData\Local\Temp\WER24BC.tmp.WERInternalMetadata.xml

These files may be available here:

C:\Users\Dave\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_NextPVR.exe_3d678137f42b49239a0eaf0e78830c7a3da80c0_0f874852

Analysis symbol: 

Rechecking for solution: 0

Report Id: 644ffb2c-d0e8-11e0-ad86-0015583f2cdc

Report Status: 1

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Windows Error Reporting" />

    <EventID Qualifiers="0">1001</EventID>

    <Level>4</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2011-08-27T20:09:05.000000000Z" />

    <EventRecordID>12047</EventRecordID>

    <Channel>Application</Channel>

    <Computer>gbpvr</Computer>

    <Security />

  </System>

  <EventData>

    <Data>2582850451</Data>

    <Data>1</Data>

    <Data>APPCRASH</Data>

    <Data>Not available</Data>

    <Data>0</Data>

    <Data>NextPVR.exe</Data>

    <Data>1.0.0.0</Data>

    <Data>4e592ee5</Data>

    <Data>NPVRTSReader.ax</Data>

    <Data>1.0.27317.0</Data>

    <Data>4e55beb6</Data>

    <Data>c0000005</Data>

    <Data>0000f805</Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

C:\Users\Dave\AppData\Local\Temp\WER24BC.tmp.WERInternalMetadata.xml</Data>

    <Data>C:\Users\Dave\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_NextPVR.exe_3d678137f42b49239a0eaf0e78830c7a3da80c0_0f874852</Data>

    <Data>

    </Data>

    <Data>0</Data>

    <Data>644ffb2c-d0e8-11e0-ad86-0015583f2cdc</Data>

    <Data>1</Data>

  </EventData>

</Event>

Code:
Log Name:      Application

Source:        Application Error

Date:          8/27/2011 1:09:06 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      gbpvr

Description:

Faulting application name: NextPVR.exe, version: 1.0.0.0, time stamp: 0x4e592ee5

Faulting module name: NPVRTSReader.ax, version: 1.0.27317.0, time stamp: 0x4e55beb6

Exception code: 0xc0000005

Fault offset: 0x0000f805

Faulting process id: 0x284

Faulting application start time: 0x01cc64eeceec43dc

Faulting application path: C:\Program Files\NPVR\NextPVR.exe

Faulting module path: C:\Program Files\NPVR\NPVRTSReader.ax

Report Id: 6a481860-d0e8-11e0-ad86-0015583f2cdc

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2011-08-27T20:09:06.000000000Z" />

    <EventRecordID>12048</EventRecordID>

    <Channel>Application</Channel>

    <Computer>gbpvr</Computer>

    <Security />

  </System>

  <EventData>

    <Data>NextPVR.exe</Data>

    <Data>1.0.0.0</Data>

    <Data>4e592ee5</Data>

    <Data>NPVRTSReader.ax</Data>

    <Data>1.0.27317.0</Data>

    <Data>4e55beb6</Data>

    <Data>c0000005</Data>

    <Data>0000f805</Data>

    <Data>284</Data>

    <Data>01cc64eeceec43dc</Data>

    <Data>C:\Program Files\NPVR\NextPVR.exe</Data>

    <Data>C:\Program Files\NPVR\NPVRTSReader.ax</Data>

    <Data>6a481860-d0e8-11e0-ad86-0015583f2cdc</Data>

  </EventData>

</Event>

Code:
Log Name:      Application

Source:        Windows Error Reporting

Date:          8/27/2011 1:09:46 PM

Event ID:      1001

Task Category: None

Level:         Information

Keywords:      Classic

User:          N/A

Computer:      gbpvr

Description:

Fault bucket 2582850451, type 1

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: NextPVR.exe

P2: 1.0.0.0

P3: 4e592ee5

P4: NPVRTSReader.ax

P5: 1.0.27317.0

P6: 4e55beb6

P7: c0000005

P8: 0000f805

P9: 

P10: 

Attached files:

C:\Users\Dave\AppData\Local\Temp\WER4BEC.tmp.WERInternalMetadata.xml

These files may be available here:

C:\Users\Dave\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_NextPVR.exe_3d678137f42b49239a0eaf0e78830c7a3da80c0_0c7fe5f9

Analysis symbol: 

Rechecking for solution: 0

Report Id: 6a481860-d0e8-11e0-ad86-0015583f2cdc

Report Status: 0

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Windows Error Reporting" />

    <EventID Qualifiers="0">1001</EventID>

    <Level>4</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2011-08-27T20:09:46.000000000Z" />

    <EventRecordID>12049</EventRecordID>

    <Channel>Application</Channel>

    <Computer>gbpvr</Computer>

    <Security />

  </System>

  <EventData>

    <Data>2582850451</Data>

    <Data>1</Data>

    <Data>APPCRASH</Data>

    <Data>Not available</Data>

    <Data>0</Data>

    <Data>NextPVR.exe</Data>

    <Data>1.0.0.0</Data>

    <Data>4e592ee5</Data>

    <Data>NPVRTSReader.ax</Data>

    <Data>1.0.27317.0</Data>

    <Data>4e55beb6</Data>

    <Data>c0000005</Data>

    <Data>0000f805</Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

C:\Users\Dave\AppData\Local\Temp\WER4BEC.tmp.WERInternalMetadata.xml</Data>

    <Data>C:\Users\Dave\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_NextPVR.exe_3d678137f42b49239a0eaf0e78830c7a3da80c0_0c7fe5f9</Data>

    <Data>

    </Data>

    <Data>0</Data>

    <Data>6a481860-d0e8-11e0-ad86-0015583f2cdc</Data>

    <Data>0</Data>

  </EventData>

</Event>

***sub*** · 2011-08-27, 08:39 PM

Does a dmp/mdmp file get created in C:\Users\Dave\AppData\Local\Microsoft\Windows\WER\ReportArchive when this happens? If so, please zip and supply.

johnsonx42 · 2011-08-27, 08:49 PM

nope, already went looking for it. no dump file. for each crash there's only a file called "Report.wer" which you previously said was no use. I don't know why all the error logs say a dump has been created when it clearly hasn't.

johnsonx42 · 2011-08-27, 08:56 PM

oops, looks like I have to go offline for awhile (Mommy is out for the afternoon, so it's Daddy-children time). I'll be back in a few hours to follow any troubleshooting steps you may post.

***sub*** · 2011-08-27, 08:57 PM

No c:\temp\frontend-crash.mdmp?

If not, can you see if creating a c:\users\public\npvr\logs\minidump, then reproducing the crash results in a mdmp in that directory?

johnsonx42 · 2011-08-28, 12:55 AM

no dump created in c:\temp, nor in the minidump directory I just created per your instructions.

***sub*** · 2011-08-28, 02:18 AM

We'll need to get a dump file to work out where the problem is happening.

If these other methods aren't resulting in a dump then you might need to try running the application with adplus, which is a microsoft utility that can be used to capture a crash dump.

johnsonx42 · 2011-08-28, 03:49 AM

or what about the Create Dump function in the Task Manager? does that create the right sort of dump?

***sub*** · 2011-08-28, 04:09 AM

johnsonx42 Wrote:or what about the Create Dump function in the Task Manager? does that create the right sort of dump?

That only dumps a currently running processes (ie, prior to the crash). It cant be used to dump the crash state.

johnsonx42 · (This post was last modified: 2011-08-28, 08:49 AM by johnsonx42.)

ok, got it with adplus. I used the command line "adplus -crash -o c:\temp -sc "c:\program files\npvr\nextpvr.exe"". hopefully that produced the appropriate dump. the whole thing It's 128MB compressed with 7-zip. how big a file can I e-mail you? I run my own mail system so I have no limits, but don't know if you can receive a file that big.

or do you need only 1 of the dumps? It created 3:

Code:
08/28/2011  01:22 AM       406,909,600 FULLDUMP_FirstChance_epr_Process_Shut_Down_NextPVR.exe__0094_2011-08-28_01-22-08-269_0f1c.dmp

08/28/2011  01:21 AM       408,088,226 FULLDUMP_SecondChance_av_AccessViolation_NextPVR.exe__0094_2011-08-28_01-21-45-235_0f1c.dmp

08/28/2011  01:21 AM        14,849,531 MINIDUMP_FirstChance_av_AccessViolation_NextPVR.exe__0094_2011-08-28_01-21-42-537_0f1c.dmp

edit: as I'm going to bed now, I just sent you the adplus crash logs and minidump since they're <3MB compressed. If you need the full dumps you'll let me know.

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