Client crashes during EPG scroll

[Joram]

OK, I'm sending you the WeTransfer link via PM.

[mvallevand]

I got it thanks but holding right and to the 18th and back five times didn't cause a libskiasharp or any crash.

Martin

[Joram]

So it looks like it doesn't happen in your case but it does in mine. What might that suggest?

[Joram]

Spurred by your report that it's not happening for you, I just tried doing this on my first, simpler NPVR setup on my office PC. I managed to scroll through the guide listings on the client for 105 hours' worth of listings but then the scrolling stopped, followed by the NextPVR.exe window closing on its own, as if I had clicked on "Exit" in the left panel.

[Joram]

Still hoping to find a resolution for this issue. I went back to my simpler, trial NPVR system, opened the client, tuned to a channel, then went into the EPG and used the right-arrow on the PC keyboard to scroll forward through the listings. After reaching Dec. 17, the scrolling stopped, then the client window froze and closed itself.

So whatever the problem is, is common to both my learning system (Hauppauge OTA tuner) and my main system (HDPVR2 off a cableco STB).

Logs from the simple system are attached.

[mvallevand]

The graphic library that is crashing has nothing to do with the tuner and there is no simple fix, I had hoped your database would give a repeatable crash.

I suggested you try the newer version of NextPVR with a different libskiasharp but other than that I don't see any short or long term solution.

Martin

[Joram]

Thank you for going through the logs.

All right, I'll try the newer version. I've seen @sub's info on that. Never done this before with NPVR, so for purposes of time allocation -- is it an over-the-top installation keeping settings, EPG etc., or does it involve going through the whole setup process again?

[mvallevand]

I didn't even bother with the latest logs, since the crashes aren't reported and you should likely have checked the event viewer for the libskiasharp error first.

The update just downloads and updates the binaries and adds new configuration, settings and the database don't change As with all software users are expected to make backups should they want to restore to a previous point.

Martin

[Joram]

Installed the new version over the top, then tuned to a channel, then went back to the program listings and started scrolling. This time I reached December 22, when the listings seem to end. I could continue scrolling further into the future even though there were no listings, and NextPVR.exe never crashed. Much better than before.

* * *

Note for others reading this: Before installing a new version of NextPVR, make sure to open Task Manager and verify that none of the following tasks is running:

NextPVR (32 bit)
NPVRTray (32 bit)
NextPVRServer
NextPVRService (32 bit)
DeviceHostWindows (32 bit)

The first two above close on their own if you shut down the NextPVR client. If necessary, click on End Task to kill the other processes. If you don't end these processes, installation of the new NextPVR version throws an error message, although if you simply dismiss the notice I can't say that the program will not work properly.

[mvallevand]

Glad that it works better (even if it is dropping that library by a version.

However using End Task to close a service is not good practice When you run the NextPVRSetup program it should stop the service and the stop all the tasks, perhaps you didn't run it as admin or your hung tasks were causing a problem.

Martin