New HDHomeRun Prime - third tuner doesn't work

[roy]

I just installed a new HDHR Prime, in place of my old DCR-2650, with the new 20130328 install package. Put the cablecard in and it took right off, except that the third tuner does not work. Using the HDHomeRun config utility, it seems there is no signal at all to that third tuner.

Is it the tuner, the cablecard, the fact that I had the two tuner DCR-2650 previously? The device settings sees all three, and shows them as DCR-2650/HDHR Prime, is this normal? I did uninstall and reinstall the drivers. WMC also gets no signal with that tuner.

Any ideas? Or shall I head on over to SiliconDust for help?

Thanks!

[ttfitz]

I just installed a new HDHR Prime, in place of my old DCR-2650, with the new 20130328 install package. Put the cablecard in and it took right off, except that the third tuner does not work. Using the HDHomeRun config utility, it seems there is no signal at all to that third tuner.

Is it the tuner, the cablecard, the fact that I had the two tuner DCR-2650 previously? The device settings sees all three, and shows them as DCR-2650/HDHR Prime, is this normal? I did uninstall and reinstall the drivers. WMC also gets no signal with that tuner.

Any ideas? Or shall I head on over to SiliconDust for help?

Thanks!

I've just done the same thing, and don't have any problem with the third tuner on the machine that only sees the Prime, just with my other machine that still has a DCR-2650. NPVR does in fact report the tuners as DCR-2650/HDHR Prime on my systems, too.

When you say the config utility shows no signal, are you talking about the config GUI program? Have you tried using the View button from that program with the QuickTV option, and see if you get a picture? I get some things from the config that I don't completely understand, but when I go to view, it all looks okay.

[roy]

Yes, the config GUI view finds and views channels on the first two tuners, but scans right through the third without finding anything.

[sub]

Yes, the config GUI view finds and views channels on the first two tuners, but scans right through the third without finding anything.

That is pretty odd. Sounds like a faulty tuner.

[roy]

I've put in a ticket with SD. I'll see what they have to say.

Thanks

[roy]

Silicon Dust agrees: "the symptoms suggest a hardware issue" and they will replace it.

[roy]

New HDHomerun works like a charm. Hope i didn't jinx it :p