NPVR crashing after BT adapter install

[baj1]

So I installed a BT v4 USB adapter on our NPVR PC so I could use my new BT headphones to watch recordings and movies. I installed the software that came with it called CSR Harmony Wireless Software Stack and that worked fine, identifying my headphones after a reboot. I then realized NPVR was not running, so I launched it and it crashed. I tried removing the headphone pairing, removing dongle, rebooting, still crashed. Just to see if the BT was working I launched Kodi and that crashed too. I tried VLC which also crashed, but noted COM Surrogate was the problem. I then uninstalled the CSR software, but both NPVR and Kodi still crash while VLC would launch and run.

During the first reboot there were a couple Windoze updates that applied. I guess those could be suspect also, but I'm more inclined to believe it was the CSR software.

I was due to update, so I did install NPVRSetup_4_2_2_180623, but no change.

NPVR logs attached. Any pointers would be greatly appreciated.


Thanks,
-Brad

[sub]

There is no obvious error in those logs.

Do you get a error message on the screen?

Do you see the NextPVR screen, or it doesn't get that far? Does the app actually start, but crashes when you do something in particular?

[sub]

Any error message listed in the Windows Event Viewer?

[baj1]

No, the app doesn't even open a window, I just get the standard windows app crash notification box. Here's the details from that box.

Problem signature:
Problem Event Name: APPCRASH
Application Name: NextPVR.exe
Application Version: 1.0.0.0
Application Timestamp: 5b2d4060
Fault Module Name: StackHash_45ae
Fault Module Version: 6.1.7601.24150
Fault Module Timestamp: 5b0cb980
Exception Code: c0000374
Exception Offset: 000ce9fb
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 45ae
Additional Information 2: 45ae954db20f5d59ee45ead1f46b084a
Additional Information 3: 11a8
Additional Information 4: 11a8810659c26655d6222fd15d1d8861

Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
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[baj1]

Event Viewer Application Log Details:

Log Name: Application
Source: Application Error
Date: 7/3/2018 1:55:15 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: HPP7-1080T-BIVO
Description:
Faulting application name: NextPVR.exe, version: 1.0.0.0, time stamp: 0x5b2d4060
Faulting module name: ntdll.dll, version: 6.1.7601.24150, time stamp: 0x5b0cb980
Exception code: 0xc0000374
Fault offset: 0x000ce9fb
Faulting process id: 0xf24
Faulting application start time: 0x01d412ff5f966c43
Faulting application path: C:\Program Files (x86)\NPVR\NextPVR.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 9ede1f31-7ef2-11e8-8692-38607703670f
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-07-03T18:55:15.000000000Z" />
<EventRecordID>14808</EventRecordID>
<Channel>Application</Channel>
<Computer>HPP7-1080T-BIVO</Computer>
<Security />
</System>
<EventData>
<Data>NextPVR.exe</Data>
<Data>1.0.0.0</Data>
<Data>5b2d4060</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.24150</Data>
<Data>5b0cb980</Data>
<Data>c0000374</Data>
<Data>000ce9fb</Data>
<Data>f24</Data>
<Data>01d412ff5f966c43</Data>
<Data>C:\Program Files (x86)\NPVR\NextPVR.exe</Data>
<Data>C:\Windows\SysWOW64\ntdll.dll</Data>
<Data>9ede1f31-7ef2-11e8-8692-38607703670f</Data>
</EventData>
</Event>

[sub]

No, the app doesn't even open a window, I just get the standard windows app crash notification box. Here's the details from that box.

Problem signature:
Problem Event Name: APPCRASH
Application Name: NextPVR.exe
Application Version: 1.0.0.0
Application Timestamp: 5b2d4060
Fault Module Name: StackHash_45ae
Fault Module Version: 6.1.7601.24150
Fault Module Timestamp: 5b0cb980
Exception Code: c0000374
Exception Offset: 000ce9fb
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 45ae
Additional Information 2: 45ae954db20f5d59ee45ead1f46b084a
Additional Information 3: 11a8
Additional Information 4: 11a8810659c26655d6222fd15d1d8861

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=1...cid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

It looks like "StackHash_45ae" (.dll?) is your problem. Maybe try to find that on your machine. Look at the directory it's in, or the properties of the file to see who manufactured it, for clues as to what app it is part of.

[baj1]

It looks like "StackHash_45ae" (.dll?) is your problem. Maybe try to find that on your machine. Look at the directory it's in, or the properties of the file to see who manufactured it, for clues as to what app it is part of.

Thanks Sub. Unfortunately there's no "StackHash*" on my C:\. I googled it and found others with similar crashing, the reported solution is to set a DEP Exception for the launched application that created the crash. My Control Panel crashes every time I tried to get to the System section to create the exception. Maybe time to revert to an older HD image.

[sub]

Yeah, sounds like your Windows install is not happy.

[baj1]

Yeah, sounds like your Windows install is not happy.

Ugh, had to go back to a 2015 backup, but it's working, sort of. I was using XMLTV back then but have been back on SD for a couple years now. I must have goofed, I backed up the NPVR directory in the user folder, but there must have been something else I needed for the recurring recordings and EPG mapping? Both of these appear to be wrong/old?

I did make an image of the "bad" drive before restoring, so I can try to retrieve a file if I know what to look for, any suggestions?

Thanks,
Brad

[Graham]

I did make an image of the "bad" drive before restoring, so I can try to retrieve a file if I know what to look for, any suggestions?

NextPVR stores everything in npvr.db3 and config.xml in C:\User\Public\NPVR ... http://www.nextpvr.com/nwiki/pmwiki.php?...alledParts