Exception when closing config.exe

[joche]

I have a problem on one of my clients. It's an exception that occurs when I press OK in the config application to save my changes and restart the recording services.

The problem has been around for a while and today I tried to de-install the whole GB-PVR application and remove the whole denz folder from the harddisk and make a complate new installation of the GB-PVR application.
Unfortunately with no luck.

I can't see anything in the logs, but I have attached them all.

This is a subset from the exception_shown_on_screen.txt file:

************** Exception Text **************
System.InvalidOperationException: Process performance counter is disabled, so the requested operation cannot be performed.
at System.Diagnostics.NtProcessManager.GetProcessInfos(PerformanceCounterLib library)
at System.Diagnostics.NtProcessManager.GetProcessInfos(String machineName, Boolean isRemoteMachine)
at System.Diagnostics.ProcessManager.GetProcessInfos(String machineName)
at System.Diagnostics.Process.GetProcesses(String machineName)
at System.Diagnostics.Process.GetProcesses()
at aa.al(Object A_0, EventArgs A_1)
at System.Windows.Forms.Control.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnClick(EventArgs e)
at System.Windows.Forms.Button.WndProc(Message& m)
at System.Windows.Forms.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

[sub]

I remember this error occurring once in the past, but the solution was external to GB-PVR so I'm not sure of the exact details.

I do remember they found the solution using google by searching for the error message shown 'Process performance counter is disabled, so the requested operation cannot be performed'.

Basically, GB-PVR is trying to query the list of processes that are running, but some configuration setting on your machine has disabled this ability.

[joche]

Thanks. I googled around and finally ended up at this page:

MS Support issue - http://support.microsoft.com/?id=300956.

I followed the directions and now it works. I'm running XP SP2