webplayer dvb-t subtitles no longer supported or available since v7 update

[a1blues]

Hi, since the v7 update, on the web player, the subtitle stream box when you click the cog after playing a live station, no longer allows you to choose a dvb-t stream, it just says none, there is no longer any streams to choose from even when they should be available?
It used to work fine with v6 nextpvr.
I am from uk and the dvb-t subtitles are the only option for subtitles.
I dont know why it is no longer working?
Just wanted to make creator 'sub' aware.
Thanks.

[mvallevand]

Can we see your logs and the transcode string?

Martin

[a1blues]

Can we see your logs and the transcode string?

Martin

I'm sorry buy I reverted back to v6 so don't have any logs etc.

[mvallevand]

Hopefully if there is a problem upgrading in the future you will remember to send the logs or stay on v6 forever. No logs no problems.

Martin

[a1blues]

Hopefully if there is a problem upgrading in the future you will remember to send the logs or stay on v6 forever.  No logs no problems.

Martin

I have gone to the latest version to show you the log files, I have attached them.

[mvallevand]

Thanks those logs also have the v7 information and the transcoding is the same so I expect it is something simple in the player for sub.

I noticed to you played a wtv file (from WMC?) and there is no guarantee that imported recordings will have subtitles.

Martin

[a1blues]

Thanks those logs also have the v7 information and the transcoding is the same so I expect it is something simple in the player for sub. 

I noticed to you played a wtv file (from WMC?) and there is no guarantee that imported recordings will have subtitles.

Martin

Yes that is correct, I understand there might be issues there with wmc.
However, before updating to v7, i tested the web player with live tv which was at the time bbc news at six and the subtitles were available in the subtitle box in the web player.
When I updated to v7 the option was no longer there, just none available in the drop box for the web player.

[a1blues]

Thanks those logs also have the v7 information and the transcoding is the same so I expect it is something simple in the player for sub. 

I noticed to you played a wtv file (from WMC?) and there is no guarantee that imported recordings will have subtitles.

Martin

With me using v7 again I wondered if there is a file connected with the web player that I can overwrite using the v6 file so the subtitles work again? Rather than having to roll back to the complete v6.?

[mvallevand]

The odd thing for me is I didn't see the channel.info call in the v7 logs even though it shows None. Does refreshing the browser help?

If not maybe try starting "BBC ONE EMid HD" in one browser tab and then in another capture the output from http://localhost:8866/service?method=cha...el_id=9562

Martin