1.2.13 upgrade fail

[engnz]

This worked great on my HVR3000 system upgrading from 1.2.9. However the upgrade failed with a fatal error on my HVR900 system and rolled back.

I can't find the reason why. Does anyone know where to find the install logs?

[JonnyCam]

Windows event viewer?

[engnz]

All it says is installation failed. I'm looking for an installation log file for more details.

[psycik]

I thin kinstal logs might go to your temp folder C:\Documents and Settings\user\Local Settings\Temporary etc in here some where, But I also not sure if they are very obvious or not, they may just be time based...


Have a look around if you got time....

[chalkster99]

IM GETTING THIS TOO .. on XP SP3... event 11708 in event viewer.
http://www.eventid.net/display.asp?event...er&phase=1
MSI event log is attached.. First time Ive had issues with an install..
running with admin rights..

have seen the older posting re 11708 in forums , but this is less than definative..


use this cmd line or sim to create a detailled log file..
msiexec.exe /i d:\GBPVR\GBPVR10213.msi /l* d:\loggbr.txt

added verbose log file ...

[engnz]

Thanks. I'm also on xpsp3 and my event log shows the same GUID so I guess I'm hitting the same problem as you:-

Property(S): SourcedirProduct = {8F24606B-AB39-4D2F-9F1F-5D7E71B2C3F8}
Property(S): ProductToBeRegistered = 1
Action ended 19:32:23: ExecuteAction. Return value 3.
Action 19:32:23: Fatal_Error.

[chalkster99]

yep just waiting for one of the gurus to stumble across it..

[JimF]

While you are waiting for a guru, have you read this?
http://forums.nextpvr.com/showthread.php?t=7855&

Even though it is not the same error, uninstalling the old version and running the fix suggested by ajm517 probably won't do any harm. It worked for me anyway.

[engnz]

Thanks JimF. Manually removing the service before upgrading did the job for me.

[chalkster99]

hmmm .. I tried this and still getting the error.. nothing in services and nothing in task list of GB-PVR significance ...

Think I'll go for a full reinstall in previous lower version as feature set increment for this version is minimal..