HELP: "PVRX2 has encountered a problem . . . "

[PickerFriend]

Up until yesterday, my GB-PVR program was working fine. All of a sudden, everytime I try to open the program I get the following message: "PVRX2 has encountered a problem and needs to close." This happens whether trying to access the main program or the Config program.

I tried uninstalling the program, downloaded the new program and installed it. The same error message keeps coming up.

Any suggestions?

PickerFriend

[McBainUK]

Suggest you post your logs (see the sticky at the top of the support sub forum).

[martint123]

Also check the windows applications log may well show something.
Start, run, eventvwr.msc

[PickerFriend]

The later config logs contain this line:

FATAL UNHANDLED EXCEPTION:: System.Xml.XmlException: Root element is missing.

I don't understand how anything could be missing if I have uninstalled the program and re-installed with the newest version. I have even tried restoring windows to an earlier set point, all to no avail.

[McBainUK]

sounds like a bad config.xml file. When you reinstalled did you clear the folder out?

[PickerFriend]

I uninstalled the program through the control panel. Then I downloaded and installed the 1.4.7 version along with the new vcredist file.

Which folders should I clear out? Do you mean to open folders within the program files and delete their contents?

[JonnyCam]

Try delting the config.xml from the gbpvr folder, then copy the config-master.xml and rename it to config.xml

[ACTCMS]

And if you ever need to edit config.xml, use notepad - don't ever use wordpad.

[PickerFriend]

I did copy the config-master and saved it as config.xml. Now, at least the recording service seems to be working, but when I open the program it seems to open but there is only a box with the PVRX2 in the top corner and a transparent box. The error message isn't showing up anymore; neither is the main program. What have I done now?

[ACTCMS]

I did copy the config-master and saved it as config.xml. Now, at least the recording service seems to be working, but when I open the program it seems to open but there is only a box with the PVRX2 in the top corner and a transparent box. The error message isn't showing up anymore; neither is the main program. What have I done now?

Suggest you post your logs (see the sticky at the top of the support sub forum).

Now would be a good time to post your logs...