Codec advice

[Reddwarf]

Try running the installer as Administrator (right-click, select Run As Admin).

[Guy Incognito]

I'm using XP. I'm already an administrator.

[sub]

It looks like the service isnt installing for some reason. Maybe have a look in your Windows Event Viewer to check for any failure messages during install.

Or try starting a command prompt, changing to "C:\Program Files\NPVR" and running "NRecord.exe INSTALL".

[Reddwarf]

I'm using XP. I'm already an administrator.

Try it anyway, it does not help just to be logged on to an administrator account.

[Guy Incognito]

I tried all above to no avail. Having a browse through the logs, I noticed that NRecord.log keeps referencing C:\, but I don't have a C, my hard drive is H:\. Could this be part of the problem? More logs attached. I couldn't find any issues in event view. I had a look in services and there was no mention of NPVR. NRecord install off command prompt executes no worries, but nothing appears in services and the same errors reoccur.

[sub]

Do you have one of these registry settings:

HKEY_LOCAL_MACHINE\SOFTWARE\npvr\DataDirectory
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\npvr\DataDirectory

[Guy Incognito]

I have the first one, but not the second. The setting on the first appears correct.

[Guy Incognito]

When I first did the update, many days ago now, I exited from NTray, but I didn't stop the recording service first. Could that have caused this? If that's the case, how do I fix it? Would a complete uninstall work? Is there a way to uninstall absolutely everything and then start over?

[sub]

I have the first one, but not the second. The setting on the first appears correct.

Sorry missed your reply yesterday. What was the value of this setting?

[Guy Incognito]

H:\Documents and Settings\All Users\Application Data\NPVR