Streaming Failed - transcoder exited

[sub]

Unfortunately it's not clear to me why it's failing. Bascially it's just getting an very non-descript error trying to downoad the m3u8 and/or segment files.

[Garufa]

Unfortunately it's not clear to me why it's failing. Bascially it's just getting an very non-descript error trying to downoad the m3u8 and/or segment files.

That is odd...I've used this IPTV service provider's URLs in other IPTV apps and they play these URLs just fine.  Minus the ability to record live tv.  I'm wondering if I'm doing something wrong during the NextPVR install/setup.  

Any suggestions...like should I insert the EPG URL in the device settings?  Or, should I just skip that and add the EPG in the Guide > EPG Sources?  If I insert the EPG info into both these locations does that possibly create a problem/conflict?  Any other tips...?

Thank you!

[mvallevand]

You can turn on verbose logging (Settings - Ctrl - Enable Verbose) which provides more information about the m3u8 download process. The logs might contain sensitive data so only upload them after editing them or adding a password to the zip which you can PM to sub. I will look too if you PM me.

Also make absolutely sure you aren't using IPTV in any other app will NextPVR is running just in case it is a provider limit.

Martin

[Garufa]

You can turn on verbose logging (Settings - Ctrl - Enable Verbose) which provides more information about the m3u8 download process. The logs might contain sensitive data so only upload them after editing them or adding a password to the zip which you can PM to sub.  I will look too if you PM me.

Also make absolutely sure you aren't using IPTV in any other app will NextPVR is running just in case it is a provider limit.

Martin

Hey Martin,  

1. Do you want me to turn on verbose logging NOW and send you the log files from my current NextPVR setup?  
   
2. Or, should I uninstall and reinstall NexrtPVR and send those verbose logs?
   

In either case, do you want me to try and just play a program and send logs?  Just record a program only and send logs...etc?  

Any suggestions on whether I should: 1) load the EPG URL in the Devices Setting, or 2) add the EPG in Guide EPG sources pointed to C:\EPG\guide.xml, or 3) both, or 4) only one location or the other?  Can I add C:\EPG\guide.xml in the devices settings or can this location only manage/understand an EPG URL?

I do not have this IPTV service, or any other IPTV service, running on another app while trying to configure NextPVR.

[mvallevand]

I don't see any reason to reinstall NextPVR. You have two distinct problems that need to be handled separately. The most import one is m3u8 downloads failing. There is no point in getting the guide until you can watch live. You should work with your existing setup and enable verbose logging and see what happens first.

Martin

[Garufa]

I don't see any reason to reinstall NextPVR.  You have two distinct problems that need to be handled separately.  The most import one is  m3u8 downloads failing.  There is no point in getting the guide until you can watch live.  You should work with your existing setup and enable verbose logging and see what happens first.

Martin

ok, I'll enable verbose logging, try to view a program and send the logs as soon as I can...

Thank you!

[sub]

Any suggestions...like should I insert the EPG URL in the device settings?  Or, should I just skip that and add the EPG in the Guide > EPG Sources?  If I insert the EPG info into both these locations does that possibly create a problem/conflict?  Any other tips...?

Usually you'd with IPTV you'd only ever add an EPG URL when you're initially using the 'Import M3U' feature, and it asks for the m3u and xml urls. (this is only about EPG though, and will make no difference to your ability to have stream work for longer)

Reinstalling is unlikely to make any difference.

[Garufa]

I don't see any reason to reinstall NextPVR.  You have two distinct problems that need to be handled separately.  The most import one is  m3u8 downloads failing.  There is no point in getting the guide until you can watch live.  You should work with your existing setup and enable verbose logging and see what happens first.

Martin

ok, I'll enable verbose logging, try to view a program and send the logs as soon as I can...

Thank you!

I restarted by PC/NextPVR, enabled verbose logging and watched a program on 5 Star Max East.  The 5 Star Max East program played for 3:24 minutes.  When the video playback stopped, I pressed the Pause/Play button, and when the program resumed it played the exact same video scene for 3:24 minutes.  I did this multiple times until the timer shown in the bottom left, of the Web App Video screen, reached 20 minutes.  At this point, I pressed the Pause/Play button and, once again, the same 3:24 minutes of video played then stopped.

I also tried playing a program from the A&E (East) US.  That A&E (East) US program only played about 11 seconds.  Pressing Pause/Play button resulted in the same 11 seconds of video to play again - as previously described in this post.  

ALSO, when I selected the A&E (East) US from the TV Guide screen, the program plays for 11 seconds. WHEREAS, if I select the same A&E (East) US program from the Channels screen the program will not play at all and returns this error message Streaming Failed (transcoder exited).

I'll PM you and Sub with the verbose logging files.  Thank you for your help!

[Garufa]

I don't see any reason to reinstall NextPVR.  You have two distinct problems that need to be handled separately.  The most import one is  m3u8 downloads failing.  There is no point in getting the guide until you can watch live.  You should work with your existing setup and enable verbose logging and see what happens first.

Martin

ok, I'll enable verbose logging, try to view a program and send the logs as soon as I can...

Thank you!

I restarted by PC/NextPVR, enabled verbose logging and watched a program on 5 Star Max East.  The 5 Star Max East program played for 3:24 minutes.  When the video playback stopped, I pressed the Pause/Play button, and when the program resumed it played the exact same video scene for 3:24 minutes.  I did this multiple times until the timer shown in the bottom left, of the Web App Video screen, reached 20 minutes.  At this point, I pressed the Pause/Play button and, once again, the same 3:24 minutes of video played then stopped.

I also tried playing a program from the A&E (East) US.  That A&E (East) US program only played about 11 seconds.  Pressing Pause/Play button resulted in the same 11 seconds of video to play again - as previously described in this post.  

ALSO, when I selected the A&E (East) US from the TV Guide screen, the program plays for 11 seconds. WHEREAS, if I select the same A&E (East) US program from the Channels screen the program will not play at all and returns this error message Streaming Failed (transcoder exited).

I'll PM you and Sub with the verbose logging files.  Thank you for your help!

Good Day, just checking in to see if the logs I sent you earlier shed any light on the NextPVR playback issues I'm experiencing?

Here's another example of the video playback from a randomly selected program from the Web App's TV Guide.  As you'll see, the video contains THREE identical video segments that are each about 20 seconds long.  Every time I select the Pause/Play button, in this case THREE times, it plays the same 20 seconds video content.  https://www.dropbox.com/s/1f8mkpzuu0jzsz...t.mp4?dl=0

1. Any idea why this is happening?  
   
2. Why does the progress bar run backyards - as shown in the video?  Is this normal? 
   
3. Note the timer in the video's left hand corner increases incrementally each time I select the Pause/Play button...until the timer reaches what ever buffer time/duration I've set in the Live TV buffer.  Is this normal? 
   
4. It doesn't appear that the Live TV Buffer Directory, located at C:\Temp, has files being written to this directory every time I pause a Live TV video playback?  Is this normal?
   
5. I also loaded M3U and EPG URLs using a M3U/EPG editor and inserted the URLs in the Devices settings - Not in the Settings>Guide>Add XMLTV Channel Line Up.  (I did this on a new/clean NextPVR install) NextPVR did populate the EPG properly but my playback performance did not improve - see link above.  
   
6. How many times does NextPVR request EPG URL data?  I did receive an error, when initially prompted to update the EPG in Devices, that too many request were being submitted...or something to that effect?  
   

Thank you for your help!

[sub]

Any idea why this is happening?  

No, I couldn't really see what was happening.

Why does the progress bar run backyards - as shown in the video?  Is this normal? 

Yes. Its hard to find a timeline model that is super clear for live tv usage. It's doing what you get with live streams in places like youtube etc, where the very right hand side is the current live point, and as you drag the pointer to the left it's moving back in time. (if you go to youtube.com and search for 'live stream' and watch one, you'll see the same...starts at the right hand side)

Note the timer in the video's left hand corner increases incrementally each time I select the Pause/Play button...until the timer reaches what ever buffer time/duration I've set in the Live TV buffer.  Is this normal? 

On the right is the current time. On the left is the time behind live. ie, if you pause, it gets further and further behind live, so yes, you'd expect to see the number on the left increasing.

It doesn't appear that the Live TV Buffer Directory, located at C:\Temp, has files being written to this directory every time I pause a Live TV video playback?  Is this normal?

Live TV buffer files are written to that directory any time you're watching live tv, so that it's always ready to pause or skip back etc. ie, doesn't just start recording when you hit the pause button.

I also loaded M3U and EPG URLs using a M3U/EPG editor and inserted the URLs in the Devices settings - Not in the Settings>Guide>Add XMLTV Channel Line Up.  (I did this on a new/clean NextPVR install) NextPVR did populate the EPG properly but my playback performance did not improve - see link above.  

Yeah, I wouldn't expect it to make any difference to that.

How many times does NextPVR request EPG URL data?  I did receive an error, when initially prompted to update the EPG in Devices, that too many request were being submitted...or something to that effect?  

The default is once a day, overnight at like 3am, unless you configure it to run at multiple times. If you change the channels, you are asked if you'd like the EPG updated. You can also hit the 'update epg' button at any time to force an EPG update.