TV picture size is different when...

[guy lavoie]

This is odd: the TV picture size is kind of squashed towards the top of the TV screen (fills upper 80% of the screen height) when watching live TV, but yet fills entire vertical screen correctly when playing back a recording. I tried different settings and aspect ratios (using the F7 key) but with no real change. Is there a setting for this?

In the playback config screen, I'm using the VMR9 renderer if that makes a difference.

[Ted the Penguin]

some hardware and codec info please.

I have no experience with, nor do I entirely know the symptoms of the nvidia purevideo aspect ratio bug, but this reminds me of what people have said about it

[stefan]

If that is the case, then you should try the vmr9 custom renderer.

[guy lavoie]

I tried to select the vmr9 custom renderer but when I start up live TV, I get an error message "Object reference not set to an instance of an object".

Am I missing some kind of driver?

[sub]

I tried to select the vmr9 custom renderer but when I start up live TV, I get an error message "Object reference not set to an instance of an object".

Am I missing some kind of driver?

Zip and attach the logs and I'll take a look.

[guy lavoie]

I sometimes see "attach the logs" in threads on this forum but I'm not sure exactly which file(s) this is referring to... any hint? Thanks!

[gEd]

The 5th post down in the support forum is entitled "Posting support questions". This willl give you details on which logs you need to zip and upload.

[guy lavoie]

Ok. I'll check it out. Thanks.

[guy lavoie]

Ok, here are all the log files, concerning the custom renderer problem.

[sub]

Can you attach a screenshot?